AIRLINES | AIRPORTS | HOTELS | REGULATIONS
Airfares and tickets
JAN 12, 2011: The risks of third-party airline bookings
JAN 04, 2011: When airfares jump on you for no reason
DEC 15, 2010: The peculiarities of airline agent training
DEC 07, 2010: Is India going too far in curbing airfares?
OCT 27, 2010: U.S. carriers tighten routing rules
OCT 21, 2010: Airlines find new way to overcharge fliers
OCT 18, 2010: Corporate travel’s lack of innovation
OCT 05, 2010: Predicting flight delays and cancellations
SEP 28, 2010: DOT should ban fictitious flights
SEP 06, 2010: 9/23 is ‘mad as hell day’ over airline fees
AUG 10, 2010: Talking air travel for an hour on NPR
JUL 27, 2010: When an airfare sale is not quite a sale
JUL 15, 2010: Avoiding luggage and other airline fees
JUL 09, 2010: Preserving upgrades in case of rebooking
JUN 08, 2010: Announcing ‘On the Fly’ Seminars
MAY 31, 2010: Time for travel school — you are invited
MAY 24, 2010: Round-the-world fare mysteries revealed
MAY 17, 2010: Travel companies teach customer-service lessons
APR 26, 2010: Flight schedule changes overwhelm agents, travelers
APR 19, 2010: Educating the flying public
APR 12, 2010: Who gets first meal choice on board?
APR 05, 2010: ‘Tweaking’ airlines’ yield management
JAN 11, 2010: Airlines refuse to honor mistake fares
DEC 21, 2009: Hidden perils of airline code-sharing
DEC 07, 2009: Airlines cut back on first-class service
NOV 30, 2009: U.S. warns airlines on fare mistakes
AUG 24, 2009: Back to basics of air travel
AUG 17, 2009: Unlimited prepaid airfare comes back
JUL 20, 2009: Airlines require credit cards at check-in
JUN 08, 2009: Cancel trip, but don’t lose ticket
MAY 04, 2009: Rebook flights at no cost
APR 20, 2009: Openness rattles airline industry
APR 13, 2009: Is ‘award’-seat data held by copyright?
MAR 23, 2009: What to do with empty premium seats?
FEB 02, 2009: Round-the-world fares rise — still a deal
JAN 19, 2009: Should airlines honor fare errors?
NOV 24, 2008: Get refund if airfare drops
NOV 17, 2008: Travelers unearth rare ‘deals’
NOV 10, 2008: Fare sales often lost in translation
NOV 03, 2008: Airlines want budget, premium fliers
OCT 13, 2008: Airlines abuse ‘direct’ flights
OCT 06, 2008: Year-end travel deals trimmed
SEP 15, 2008: Cheap airfares endure
Frequent-flier programs
NOV 16, 2010: Flying with Obama and earning miles
NOV 02, 2010: United keeps free stopovers on awards
OCT 01, 2010: All your loyalty programs on one screen
AUG 19, 2010: Clarifying United’s StarNet blocking
AUG 02, 2010: United, Continental execs at odds over loyalty program
MAY 03, 2010: United’s ‘award’ blocking an issue in Continental merger
APR 19, 2010: Educating the flying public
FEB 15, 2010: United executive breaks old barriers
JAN 25, 2010: Donate miles or money to Haiti?
NOV 23, 2009: Customers gain sway over airlines
OCT 19, 2009: United cuts advance domestic upgrades
AUG 31, 2009: Will cost-cutting trim elite hotel perks?
JUL 06, 2009: Keeping track of your trips
MAY 25, 2009: ‘Award’ blocks still irk United fliers
MAY 18, 2009: American ends stopovers on ‘awards’
MAR 30, 2009: Airline elite status now easier to earn
FEB 16, 2009: Is airline elite status still worth it?
JAN 26, 2009: Frequent fliers question loyalty schemes
DEC 08, 2008: United risks customer loyalty over ‘award’ blocking
OCT 27, 2008: United yields on ‘award’ blocking
OCT 06, 2008: Year-end travel deals trimmed
SEP 29, 2008: Airlines curb ‘award’ tickets
SEP 08, 2008: Air miles’ value drops
JUL 28, 2008: Being airline elite can be simple
Travel blogs
OCT 12, 2009: Bloggers offer paid travel services
JUN 15, 2009: The ethics of travel blogs
DEC 15, 2008: Travel blogs keep watch on industry
American Airlines
JAN 11, 2010: Airlines refuse to honor mistake fares
MAY 18, 2009: American ends stopovers on ‘awards’
Air France
AUG 24, 2009: Back to basics of air travel
British Airways
NOV 30, 2009: U.S. warns airlines on fare mistakes
Cathay Pacific
MAR 09, 2009: Aviation meets community service
Continental Airlines
AUG 02, 2010: United, Continental execs at odds over loyalty program
MAY 3, 2010: United’s ‘award’ blocking an issue in Continental merger
NOV 02, 2009: Continental shows new transparency
Delta Airlines
OCT 13, 2008: Airlines abuse ‘direct’ flights
Finnair
SEP 03, 2010: Finnair tries creative customer feedback
JetBlue Airways
AUG 17, 2009: Unlimited prepaid airfare comes back
Lufthansa
OCT 07, 2010: New Lufthansa business class in a year
MAR 22, 2010: U.S. airlines handle disruptions best
JAN 18, 2010: Western carriers return to Iraq
DEC 07, 2009: Airlines cut back on first-class service
SEP 28, 2009: Lufthansa agent’s ‘mistake’ stacks up
Mexicana
AUG 06, 2010: Mexicana embarrasses Oneworld alliance
Qantas Airways
APR 05, 2010: ‘Tweaking’ airlines’ yield management
DEC 07, 2009: Airlines cut back on first-class service
Singapore Airlines
SEP 23, 2010: Singapore Airlines’ maddening perfection
JUL 20, 2009: Airlines require credit cards at check-in
MAR 23, 2009: What to do with empty premium seats?
Swiss International Airlines
JAN 19, 2009: Should airlines honor fare errors?
TACA
DEC 21, 2009: Hidden perils of airline code-sharing
United Airlines
NOV 02, 2010: United keeps free stopovers on awards
OCT 14, 2010: Keeping United international first class
AUG 28, 2010: Why new United should have domestic business — not first — class
AUG 19, 2010: Clarifying United’s StarNet blocking
AUG 02, 2010: United, Continental execs at odds over loyalty program
JUN 10, 2010: Flying new United route — rare occurrence
MAY 17, 2010: Travel companies teach customer-service lessons
MAY 03, 2010: United’s ‘award’ blocking an issue in Continental merger
APR 12, 2010: Who gets first meal choice on board?
MAR 22, 2010: U.S. airlines handle disruptions best
FEB 15, 2010: United executive breaks old barriers
NOV 23, 2009: Customers gain sway over airlines
NOV 16, 2009: United pilot earns top praise
OCT 19, 2009: United cuts advance domestic upgrades
AUG 03, 2009: Airlines try to unload frequent-flier miles
MAY 25, 2009: ‘Award’ blocks still irk United fliers
APR 13, 2009: Is ‘award’-seat data held by copyright?
MAR 09, 2009: Aviation meets community service
DEC 08, 2008: United risks customer loyalty over ‘award’ blocking
OCT 27, 2008: United yields on ‘award’ blocking
OCT 13, 2008: Airlines abuse ‘direct’ flights
SEP 29, 2008: Airlines curb ‘award’ tickets
US Airways
JUL 21, 2010: US Airways hears feedback, fixes website
APR 12, 2010: Who gets first meal choice on board?
MAR 08, 2009: US Airways’ Web site fails at basics
