NEW: Finnair tries creative customer feedback
U.S. carriers have made major progress in listening to direct customer feedback in recent years, while foreign airlines have been less aggressive in pursuing new creative approaches. Finnair, however, is trying to change that. It’s looking for “quality hunters” — fliers who will spend two months on flights around the world and report their findings…
BROWSE COLUMNS BY DATE OR CATEGORY
2010 / 2009 / 2008 / AIRLINES / AIRPORTS / HOTELS / REGULATIONS
AUG 28: Why new United should have domestic business — not first — class
AUG 27: Hotels find smoking fines hard to charge
AUG 24: U.S. ESTA trouble for SAS passengers
AUG 19: Clarifying United’s StarNet blocking
AUG 16: 9/11 pilot scholarship plans expansion
AUG 10: Talking air travel for an hour on NPR
AUG 06: Mexicana embarrasses Oneworld alliance
AUG 02: United, Continental execs at odds over loyalty program
JUL 27: When an airfare sale is not quite a sale
JUL 22: British leader flies to DC commercially
JUL 21: US Airways hears feedback, fixes website
JUL 15: Avoiding luggage and other airline fees
JUL 13: Hilton or Starwood? Not even a close call
JUL 09: Preserving upgrades in case of rebooking
JUN 24: U.S. should change ‘international airport’ designation policy
JUN 17: Tired of ‘remote’ gates in Frankfurt
JUN 11: Great hotel and non-smoking conference in Moscow
JUN 10: Flying new United route — rare occurrence
JUN 08: Announcing ‘On the Fly’ Seminars
MAY 31: Time for travel school — you are invited
MAY 24: Round-the-world fare mysteries revealed
MAY 17: Travel companies teach customer-service lessons
MAY 10: Hilton embraces ‘games-players’ / WATCH VIDEO
MAY 03: United’s ‘award’ blocking an issue in Continental merger
APR 26: Flight schedule changes overwhelm agents, travelers
APR 19: Educating the flying public
APR 12: Who gets first meal choice on board?
APR 05: ‘Tweaking’ airlines’ yield management
MAR 29: U.S. has ‘no desire’ to ease airline ownership rules
MAR 22: U.S. airlines handle disruptions best
MAR 15: Free hotel Internet for elites slowly becomes the norm
MAR 08: US Airways’ Web site fails at basics
MAR 01: Airline agents make up U.S. entry rules
FEB 22: When ‘open skies’ aren’t really open
FEB 15: United executive breaks old barriers
FEB 08: Hilton, InterContinental cross swords
FEB 01: Dulles Airport enters the modern age
JAN 25: Donate miles or money to Haiti?
JAN 18: Western carriers return to Iraq
JAN 11: Airlines refuse to honor mistake fares
