LATEST: Why airline alliances are good for fliers
The Star Alliance’s 15th birthday this month reminds me that a global airline alliance is one of the most fascinating concepts in the history of commercial aviation. It’s also an example of the airline industry’s creative thinking aimed at increasing revenues. However, unlike some questionable practices, this one has dramatically improved the customer experience…
BROWSE COLUMNS BY DATE
2012 | 2011 | 2010 | 2009 | 2008
APR 30: American tries to entice top United fliers
APR 17: Rare airport luxury, almost wasted
MAR 27: Diplomats decry new United pet policy
MAR 07: Did United choose the best rez system?
FEB 15: Round the world in a week, without pain
JAN 17: Rethinking government air travel costs
JAN 09: DOT keeps false ‘each-way’ airfare ads
2011
DEC 20: Fighting airlines’ attempts to overcharge
DEC 14: FareCompare guts airfare search tools
DEC 07: Airlines still think customers are stupid
NOV 22: Questioning conventional airfare wisdom
NOV 11: India tries to blackmail Star Alliance
NOV 02: Carriers lose appetite for Tokyo Haneda
OCT 26: Airlines neglect non-flying experience
OCT 18: U.S. fares now filed four times a day
OCT 05: The benefits of non-airline credit cards
SEP 19: Consider options before giving up airline seat
SEP 14: How much slack do the airlines deserve?
SEP 06: Is the travel-agency model sustainable?
AUG 23: Is media coverage of air travel helpful?
AUG 08: Air India had no chance with Star Alliance
AUG 02: United steps up fake ‘direct’ flights
JUL 26: 17 hours of tax-free airline tickets
JUL 13: ExpertFlyer boosts airfare transparency
JUL 05: British Air, Iberia’s dysfunctional merger
JUN 21: My book ‘Decoding Air Travel’ is out
JUN 08: DOT cracks down on airfare advertising
MAY 25: Should airline booking codes be secret?
MAY 18: British Air loses bags on $12,000 ticket
MAY 04: American’s antiquated ticketing process
APR 27: Airlines, want better GDS model? Unite!
APR 19: Singapore Air’s inept agents, dark side
APR 14: What are your hotel pet peeves?
APR 07: American wins first battle in data war
MAR 30: Proper airfare advertising comes to U.S.
MAR 23: Hilton tries hard to lose my business
MAR 16: Kralev International launches website
FEB 24: Delta SkyMiles needs new leadership
FEB 14: US Airways denies StarNet blocking
FEB 10: GDS travel-booking model faces change
FEB 01: Wyndham today, Sheraton tomorrow
JAN 12: The risks of third-party airline bookings
JAN 04: When airfares jump on you for no reason
