Airlines sometimes make mistakes when filing fares — it’s human and understandable. But when major carriers keep erring and then punish paying customers by unilaterally canceling tickets days or even weeks after their issuance, that raises questions about competence and responsibility.
In late September, Swiss International Airlines filed a first-class one-way fare from Burma, also known as Myanmar, to Canada that was between $600 and $800 after taxes, depending on the specific routing. Was that an obvious mistake? Under normal circumstances, an educated traveler would probably say that it was. But there is much more to the story…
- Nicholas Kralev is an author and expert on diplomacy, global affairs and air travel. A former Financial Times and Washington Times correspondent, he has traveled around the world with four U.S. secretaries of state — Hillary Clinton, Condoleezza Rice, Colin Powell and Madeleine Albright. He has flown over 2 million miles and visited 83 countries.
Subscribe to updates
MAY 14, 2013 — LOUISVILLE, KY
MAY 31, 2013 — BUENOS AIRES
OCT 03, 2013 — ATHENS, GREECE
OCT 07, 2013 — ANKARA, TURKEY
OCT 09, 2013 — ISTANBUL, TURKEY
OCT 15, 2013 — MADRID, SPAIN
OCT 17, 2013 — LISBON, PORTUGAL
OCT 21, 2013 — BERLIN, GERMANY
Click here for details