Airports
Have you been surprised to discover that your flight itinerary has little to do with your originally booked routing or departure and arrival times? Did you accept the changes, even though you didn’t like them? Next time, you could probably do better.
Schedule changes — those made by airline planning departments in advance, not those resulting from irregular operations — have always existed in the industry, but they used to be relatively rare and caused few major disruptions.
In recent years, however, they have become so common that I’m actually surprised when a week passes without changes in any of my future trips — I usually have about a half-dozen booked at a time…
Continue reading about Flight schedule changes overwhelm agents, travelers
How many times have you been jerked around at an airport and made to wait in several long lines after a flight delay or cancellation forced a change to the rest of your itinerary? Chances are, that happened abroad. For all their faults, U.S. airlines handle irregular operations better than their foreign peers.
I’ve always wondered why airport agents in the United States — whether at check-in counters, gates or even business lounges — can do almost anything a passenger needs, including rebooking, rerouting and reissuing tickets, while agents in other countries are much more specialized, and thus less helpful.
Rather than make sense of that reality, I’ve found a way to work around it: Whenever possible, I make sure that my tickets are issued by a U.S. carrier. That doesn’t mean that I don’t fly on foreign airlines — in the era of code-sharing, global alliances and other partnerships, that limitation is no longer an issue…
Continue reading about U.S. airlines handle disruptions best
Having covered American diplomacy for a decade now, I’ve received many “diplomatic” answers to my questions — but none more so than “Yes, but not really.” I was reminded of it by the recently negotiated Open Skies aviation agreement between the United States and Japan.
The idea of the Open Skies accords, which Washington has with more than 90 countries, was to liberalize air travel between the signatories, allowing flights from any city in the first country to any city in the second without the previously imposed government restrictions.
However, the deal reached with Japan in December has one glaring exception — U.S. carriers can have only four pairs of takeoff and landing slots at Tokyo’s Haneda Airport, and only between 10 p.m. and 7 a.m. Even though the document hasn’t been signed yet, there are no plans to change the Haneda limits…
It’s puzzling why in the United States, one of the most lucrative travel markets in the world, the concept of airport transit hotels is so foreign. There are signs that may be changing, but current plans seem more like baby steps than bold decision-making.
A recent trip to Asia reminded me of the lack of entrepreneurial thinking exhibited by many U.S. airport operators. Readers of this column may remember my praise for terminals in Hong Kong and Singapore earlier this year.
Beyond design, comfort and cleanliness, having such a time- and hassle-saving convenience as a hotel under the same roof as your departure gate makes a lot of sense at a large international airport. It’s not hard to imagine that it could be a moneymaking venture…
Going through U.S. immigration has never been easier. I’ve done it three times in less than a month, and not once did I wait in line, see an officer in a booth or have my passport stamped. Instead, I dealt with a rather cooperative kiosk for about a minute.
I’m not in the business of promoting products and services — let alone government initiatives — but the Department of Homeland Security’s new Global Entry program has truly changed my life. There is no reason why it can’t change yours, provided you are a U.S. citizen or permanent resident.
All you need to do is go to the program’s Web site, fill out a relatively detailed online application form and pay a $100 fee. If Customs and Border Protection (CBP), which is part of the Department of Homeland Security, determines that you are a low-risk traveler, you’ll be invited to an interview at the airport of your choice…
