British Air, Iberia’s dysfunctional merger

One of this column’s goals is to point out nuisances in the air travel system and help you avoid them or minimize their negative impact. As I welcome the many readers who have become subscribers since my book, “Decoding Air Travel,” came out, I’d like to tell you about one such nuisance.

As my regular readers are well aware by now, I always know in what booking class a future ticket will be issued. I search for availability in that booking class and choose flights with available seats. That’s why, even if I have to make a reservations with an agent on the phone, I know how much the ticket will cost before I make the call…

Should airline booking codes be secret?

Flying Blue, the frequent-flier program of Air France/KLM, has banned customer service agents from revealing the codes the airlines use when booking awards or upgrades. If you ask them, they will tell you it’s none of your business. Is this misplaced paranoia or do carriers have the right to keep that information secret?

For smart and sophisticated travelers, the importance of having access to raw airline data cannot be overstated. Benefiting from that access has changed my travel life — it has ensured that I always pay the lowest possible fares and fly in comfort and luxury at the same time. Booking codes, of course, use letters of the alphabet…