Why new United should have domestic business — not first — class

One of the big questions of the United-Continental merger is whether the domestic premium cabin will be sold as first class, as is currently the case with United, or business class, which is what Continental does. For customers’ sake, that cabin should be sold as business class.

This is not just about a name — it affects booking classes and flight inventory, and the present discrepancies between domestic and international flights can be very confusing for passengers, and sometimes even for agents. The domestic first-class designation is a tradition started decades ago, when all commercial planes had two cabins of service. But then along came business class, and the major network carriers ended up with three cabins on international flights…

Flight schedule changes overwhelm agents, travelers

Have you been surprised to discover that your flight itinerary has little to do with your originally booked routing or departure and arrival times? Did you accept the changes, even though you didn’t like them? Next time, you could probably do better.

Schedule changes — those made by airline planning departments in advance, not those resulting from irregular operations — have always existed in the industry, but they used to be relatively rare and caused few major disruptions. In recent years, however, they have become so common that I’m actually surprised when a week passes without changes in any of my future trips…

Rebook flights at no cost

Are you planning to postpone a trip you’ve booked to Mexico because of the swine flu? By now, you’ve probably heard about airlines waiving fees to change your flight. But do you know how to rebook a flight to make sure you avoid any extra costs?

The waivers issued last week, as the State Department advised Americans to delay travel to Mexico if possible, are not much different from waivers related to bad weather and published regularly throughout the year. They usually allow passengers who have already begun their journey to reschedule their return — and fly back home later, until a storm passes, or earlier, if you happen to be in Mexico right now — without having to pay the normal reissue fee…

Cheap airfares endure

Who says that cheap plane tickets are a thing of the past? How would you like to go skiing in Utah this winter for less than $150 round trip from the East coast, including all taxes? Rather visit a warmer place? How about a ticket to Hawaii for less than $300?

Yes, these are real prices, but you might need to do some homework to get them. Airlines now publish low fares less frequently and often pull them off the market within hours. We’ve all heard travel experts warning that air fares have nowhere else to go but up, mainly because of record-high jet-fuel prices, as well as predictions that the era of affordable air travel is over. That may well be what the future holds. The present, however, begs to differ…