Who gets first meal choice on board?

Meal choices in first and business class are hardly a concern for most air travelers, who have much more basic things to worry about these days, such as never-ending extra fees. Still, premium fliers are essential for an airline’s well-being, and they have certain expectations from the product they pay for.

It’s true that many passengers end up in the front cabins — especially on domestic U.S. flights — thanks to free upgrades, but they get them because of their loyalty to the respective carrier. Of course, there are also people who pay to sit up front — as few as they may be — so those cabins deserve serious attention…

United executive breaks old barriers

Is there an inherent conflict between the desires of loyal customers and a travel company’s interests? For years, executives have been acting as if there is, despite of what they might say in public. One of them, however, has actually shown that what’s good for travelers doesn’t have to be bad for business.

Graham Atkinson has been president of United Airlines’ frequent-flier program, Mileage Plus, for only 16 months, but while some questionable policies remain in place, he has made a big difference for the better. His approach is not simply to please the carrier’s best customers…