Top U.S. public diplomacy official seeks to explain ‘return on investment’

Undersecretary of State for Public Diplomacy Tara Sonenshine talks about the challenges Washington has faced in public diplomacy at home and abroad, and if it’s finally getting it right.

U.S. issued record 8.9m visas in 2012

Assistant Secretary of State for Consular Affairs Janice Jacobs talks about managing U.S. visa operations around the world, the record number of visas issued in 2012, foreign students, and the challenges of consular work in the Foreign Service.