New York
Have you been surprised to discover that your flight itinerary has little to do with your originally booked routing or departure and arrival times? Did you accept the changes, even though you didn’t like them? Next time, you could probably do better.
Schedule changes — those made by airline planning departments in advance, not those resulting from irregular operations — have always existed in the industry, but they used to be relatively rare and caused few major disruptions.
In recent years, however, they have become so common that I’m actually surprised when a week passes without changes in any of my future trips — I usually have about a half-dozen booked at a time…
Continue reading about Flight schedule changes overwhelm agents, travelers
BERLIN — Most Berliners adore their city and are proud that this former symbol of East-West division has become a modern and united capital, as well as one of the world’s most visited places. But 20 years after the wall dividing Berlin fell, the country is still not nearly as unified as the capital, many Berliners and other Germans say.
“We all underestimated the challenges,” said Friedrich Merz, a former member of parliament from Chancellor Angela Merkel’s ruling Christian Democratic Union and now chairman of Atlantic Bridge, a nonprofit organization. “It takes much longer to unify a country.”
Political analysts, economists and ordinary Germans point to the rapidity of communism’s fall, the legacy of state ownership and mistakes made at different stages of the reunification process as reasons why parts of eastern Germany remain underdeveloped and are still losing people to the West…
Having covered American diplomacy for a decade now, I’ve received many “diplomatic” answers to my questions — but none more so than “Yes, but not really.” I was reminded of it by the recently negotiated Open Skies aviation agreement between the United States and Japan.
The idea of the Open Skies accords, which Washington has with more than 90 countries, was to liberalize air travel between the signatories, allowing flights from any city in the first country to any city in the second without the previously imposed government restrictions.
However, the deal reached with Japan in December has one glaring exception — U.S. carriers can have only four pairs of takeoff and landing slots at Tokyo’s Haneda Airport, and only between 10 p.m. and 7 a.m. Even though the document hasn’t been signed yet, there are no plans to change the Haneda limits…
How would you like to fly to Australia in Qantas Airways’ luxurious first class on its new Airbus A380 aircraft for $1,200? You could actually buy such a ticket last week, but as regular readers of this column might have guessed, that was yet another case of a mistake fare.
Just like 2009, the new year began with a major airline making an error when filing a fare, and then deciding not to honor the issued tickets. As I wrote last January, Swiss International Air Lines published a $300 business-class fare from Toronto to several European and Indian cities. In November, British Airways filed a $560 round-trip coach fare from the United States to India.
On Wednesday, it was American Airlines’ turn. A frequent flier noticed that the $1,200 fare from Los Angeles to Sydney, which is typically an economy price, now booked into first class — not even business. Similar fares were available from other U.S. cities…
Continue reading about Airlines refuse to honor mistake fares
Airlines are among the few businesses that sometimes want customers to pay for their mistakes. Every once in a while, a carrier cancels issued tickets after it deems its own published fare was an “error.” The Department of Transportation tried to teach such companies a lesson last week — sort of.
Both U.S. and foreign airlines have filed mistake fares in recent years, as has been reported in this column. Some of the airlines, such as United Airlines and Alitalia, have honored purchased tickets, but others, such as Swiss International Airlines, have not.
The DOT’s Wednesday ruling was directed at British Airways. Last month, it published an unusually low fare from the United States to India. The base was $40 round trip, though British doesn’t include its $370 fuel surcharge in that amount and, unlike most airlines, passes it on as a “tax” rather than as part of the ticket price…
