American Airlines has finally decided to take advantage of the problems many United Airlines fliers have experienced since the merger with Continental Airlines was completed on March 3. In an extremely rare move, American is now offering conditions-free top-elite status match to United’s most loyal customers.
Having read and heard about many United customers’ troubles after the carrier adopted Continental’s reservations system — and having encountered some problems myself — I e-mailed American spokesman Tim Smith on March 16. Smith has been the best PR person to deal with at any airline since I started writing my column in the Washington Times in 2008. I asked him whether American had any intention of capitalizing on United customers’ dissatisfaction by stealing some of them away through a status-match offer…
- Nicholas Kralev is an author and expert on diplomacy, global affairs and air travel. A former Financial Times and Washington Times correspondent, he has traveled around the world with four U.S. secretaries of state — Hillary Clinton, Condoleezza Rice, Colin Powell and Madeleine Albright. He has flown over 2 million miles and visited 83 countries.
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MAY 14, 2013 — LOUISVILLE, KY
MAY 31, 2013 — BUENOS AIRES
OCT 03, 2013 — ATHENS, GREECE
OCT 07, 2013 — ANKARA, TURKEY
OCT 09, 2013 — ISTANBUL, TURKEY
OCT 15, 2013 — MADRID, SPAIN
OCT 17, 2013 — LISBON, PORTUGAL
OCT 21, 2013 — BERLIN, GERMANY
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