United steps up fake ‘direct’ flights

United Airlines, already one of the biggest abusers of fake “direct” flights before its merger with Continental, has increased further the number of those flights in its schedule. Its oddest decision was to introduce fictitious “direct” flights, which consist of two or more segments with nothing in common but their number, between its hubs.

If you are shopping for a ticket from Chicago (ORD) to Denver (DEN), be very careful which flight you book. In addition to 10 daily nonstops with flying time of about 2 hours, United currently has three “direct” flights on that route, but they make a “stop” in Minneapolis (MSP), Des Moines, Iowa, (DSM) and Kansas City, Mo., (MCI), respectively…

When an airfare sale is not quite a sale

How do airlines decide what fares qualify as “sales,” and why do they advertise certain fares, but not other, much lower ones? Why is United Airlines promoting a “sale” between Washington and Boston for $109 each way, when there are currently six published lower fares in that market, beginning with $49 each way?

For the most part, I don’t bother to figure out why airlines do certain things anymore. I just gather all the information I need about what they do and try to work with it — or around it. Years of watching fares have taught me not to fall for those “sales,” because in many cases, I can find a much lower price to the same destination, on the same dates and on the same carrier…

Hilton devalues its loyalty program

Elite members of Hilton HHonors, the hotel chain’s loyalty scheme, have been puzzled for years by its sliding competitiveness. Now the company’s management has stunned them by devaluing the program even more at a time when the industry desperately needs frequent travelers.

Beginning in January, you will need about 25 percent more points on average to book a free night at a Hilton chain hotel, including Conrad, Doubletree and Embassy Suites. That is the combined effect of increased redemption requirements and raised “award” categories of many properties…