Airlines still think customers are stupid

While most U.S. airlines have learned to be relatively honest with their best customers, many of their foreign peers have not yet realized that travelers are not as stupid as to fall for their PR spin and questionable practices.

It’s time for those carriers to wake up to the fact that it’s the end of 2011, and much in the airline industry is rather transparent to those of us who pay attention. Trying to persuade customers that bad news is actually good may be an essential PR trick, but in today’s hyper-connected world, it’s not hard to figure out someone’s true intentions. Among the airlines still using the old playbook is British Airways, which is surprising for such a major and quite good global carrier…

UAE mixes aviation and foreign policy

As U.S. and other NATO troops continue to die in Afghanistan, one of the main questions being asked in foreign policy circles is this: How committed are Arab governments to defeating al Qaeda and the Taliban? The United Arab Emirates showed last week that fighting violent extremism is less important than its commercial airlines’ well-being.

Most governments around the world help their carriers in various ways, not only out of national pride, but because a strong airline has a positive impact on a country’s economy. One of the missions of every U.S. embassy is to promote trade and commerce that benefit American companies. That has become an organic part of modern diplomacy.

Ups and downs of diplomatic life

Carol Hazzard was a 20-year-old secretary at the University of Buffalo in 1969, but the life she dreamed about was far removed from the monotony of upstate New York. “My only goal in life was to travel and see the world,” she recalled recently.

One night, her mother asked her to go to the corner grocery store for some milk, and on her way there, she ran into her old high-school basketball coach, who was working as a flight attendant for Eastern Airlines.

Ms. Hazzard thought such a job would help her realize her dream of traveling. But the former coach was not enthusiastic about recommending her new profession to others. Instead, she advised Ms. Hazzard that she could see the world while continuing to work as a secretary…