business travel Archives | Nicholas Kralev

Is the travel-agency model sustainable?

When was the last time you used a travel agent? I asked that question in my book “Decoding Air Travel.” Last month, President Obama asked it, too, and the American Society of Travel Agents speedily protested. So let’s examine the modern — or perhaps not modern enough — travel-agency system and the value it brings.

Many young people don’t even remember the time when using a travel agent was the only practical way to book a trip. While many consumers today book their own travel, using travel agencies is still quite prevalent in the corporate world. However, many business travelers I know are unhappy with their company’s travel agency. It’s clear the current system isn’t working well anymore for a variety of reasons. Without taking sides, let’s look at those reasons from the perspective of travel agencies and their customers…

ExpertFlyer boosts airfare transparency

The transparency of raw airline data in recent years has been hugely important for our ability to secure the lowest fares and build the best itineraries. ExpertFlyer.com has been a pioneer in that endeavor, and now it has taken an extra step by showing government, military and other fares that have long been a mystery to most travelers.

I first began using ExpertFlyer soon after the website launched in 2005, and was happy to pay the $100 annual fee because it has helped me save thousands of dollars. Last year, when I left the Washington Times and started teaching seminars, I naturally decided to use the site in my classes — and I received a complimentary subscription. In the interest of full disclosure, ExpertFlyer also donated $1,000 to the book tour I’m currently on. That said, I’m not at all obligated to promote the site in this column…

My book ‘Decoding Air Travel’ is out

My new book, “Decoding Air Travel: A Guide to Saving on Airfare and Flying in Luxury,” which aims to help travelers master the increasingly complex and frustrating airline system and to work it to their advantage, has just been published.

The premiere is scheduled for June 29 in Washington, and my book tour begins on July 7. Some of the cities I’ll visit are Santa Fe, NM, Los Angeles, Minneapolis, New York, Salt Lake City, Phoenix, Manchester, NH, Fargo, ND, Charlotte, NC, Portland, OR, San Francisco, San Diego, Hong Kong, Singapore and Tokyo. An updated list, as well a sneak peek at the book’s content, reader comments and other educational materials, can be found on DecodingAirTravel.com, where you can also purchase a copy with a 20 percent discount. Of course, you can also buy it on Amazon, which offers free standard shipping…

GDS travel-booking model faces change

Don’t be afraid — this is the message I have for travelers who may be concerned about losing the ability for comparison-shopping because of the war between American Airlines and online travel agencies. The longtime Global Distribution Systems (GDS) model is about to change, and many people stand to lose lots of money. That’s why they are trying to scare you.

For decades, the GDS model has been the norm for distributing airline data and booking flights, which has given the three main GDS companies in the world — Sabre, Amadeus and Travelport — enormous power. You might have heard that American was on Sabre and United on Apollo, which is now part of Traveport…