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Top hotel benefits suddenly denied

An automatic upgrade to a hotel’s executive floor, including free access to its executive lounge, is one of the most cherished benefits of top elite status with large chains, such as Hilton and Starwood. So what do you do when it’s denied to you?

I tried to find the right answer to that question in Bangkok last week, but, of course, it depends on the reason for the denial — perhaps a lounge closure due to renovation or cost-saving by reducing staff — so I wanted to make sure I understood it well before complaining too much and asking for an alternative benefit during my one-night stay. Many hotel programs used to offer free upgrades and lounge access to their gold members, but in the last year or so, they have limited them to the highest elite level…

Embassy bombings spur security boost

It was lunchtime on April 18, 1983, and the cafeteria of the American Embassy in Beirut was buzzing with customers. At about 1 p.m., a powerful blast tore apart the front of the seven-story building. The bomb, hidden in a van reportedly stolen from the embassy 10 months earlier, killed 63 employees, including 17 Americans.

It was the first time that a U.S. embassy had become a terrorist target, and it forever changed the way the Diplomatic Security Service (DSS), the State Department’s law-enforcement division, operates around the world.

“The bombings of the embassy in West Beirut in 1983 and of the embassy annex in East Beirut in 1984 were a major catalyst for creating the Bureau of Diplomatic Security,” which oversees the DSS, said John C. Murphy, special agent in charge of Secretary of State Colin L. Powell’s protective detail and a DSS agent for 29 years…

Powell: ‘I am on the president’s agenda’

Colin Powell listened with growing but controlled anger. He saw the question coming. After all, there is no charge against a secretary of state more serious than the one leveled by some members of his own Republican Party — and even in the administration he serves.

They accuse him of leading a government agency that not only opposes President Bush’s foreign policy, but also tries to undermine it. His response came out in a single well-known barnyard expletive. Then, to emphasize the point, he added: “That’s quotable.”

“I can show you people in Washington who claim to be pushing the president’s agenda, [but] who are not,” Mr. Powell continued, sitting in his small inner office on the seventh floor of the State Department…