loyalty Archives | Page 2 of 2

Keeping track of your trips

How many miles have you flown over the years and how many hours have you spent in the air? What is your most-traveled route? How many times have you circled the Earth or flown the distance to the moon?

Flying today may not be as much fun as it used to be, but many travelers still find it fun to keep track of their flight history. Having such a log can also be practical, in case you need to remember when you were in a certain country, for example. For years, my main frequent-flier account was my only reference to past trips. Airline alliances make it possible to post flights on several carriers to the same account, and being loyal to one alliance pays off in terms of achieving elite status…

American ends stopovers on ‘awards’

Do you rely on the media to tell you about changes in your preferred frequent-flier program? If you did that when American Airlines introduced its one-way “awards” last week, you missed the loss of a significant benefit — a free stopover previously offered on mileage tickets.

It was no surprise that American omitted that detail in its press release, but it was shocking to see how many mainstream-media reports parroted the corporate line. They apparently didn’t notice the discontinued stopovers — a sign of a successful public-relations campaign. Given the recent rich history of “enhancements” in the airline industry, which has been hit hard by the global recession, one of the first questions I ask when I hear about new features is whether any old benefits are being taken away…