Airlines still think customers are stupid

While most U.S. airlines have learned to be relatively honest with their best customers, many of their foreign peers have not yet realized that travelers are not as stupid as to fall for their PR spin and questionable practices.

It’s time for those carriers to wake up to the fact that it’s the end of 2011, and much in the airline industry is rather transparent to those of us who pay attention. Trying to persuade customers that bad news is actually good may be an essential PR trick, but in today’s hyper-connected world, it’s not hard to figure out someone’s true intentions. Among the airlines still using the old playbook is British Airways, which is surprising for such a major and quite good global carrier…

Airlines find new way to overcharge fliers

As if the existing methods to overcharge travelers weren’t enough, some airlines have just found a new way deeper into your pockets. It comes in the form of sophisticated software designed to increase prices based on your desperation and lack of choice. Will you fall for the latest gimmick?

The new application is courtesy of Amadeus, one of the major distributors of airline and other travel-related data worldwide. This week, it announced the launch of “Active Valuation,” an “IT solution that enables airlines to maximize revenues across multiple channels,” or to charge you more for something you can otherwise get at a lower price…

UAE mixes aviation and foreign policy

As U.S. and other NATO troops continue to die in Afghanistan, one of the main questions being asked in foreign policy circles is this: How committed are Arab governments to defeating al Qaeda and the Taliban? The United Arab Emirates showed last week that fighting violent extremism is less important than its commercial airlines’ well-being.

Most governments around the world help their carriers in various ways, not only out of national pride, but because a strong airline has a positive impact on a country’s economy. One of the missions of every U.S. embassy is to promote trade and commerce that benefit American companies. That has become an organic part of modern diplomacy.