The observation that everybody is a TV critic was made a long time ago, but in the last few years I’ve also noticed that most people think they know how to travel — both how to book a trip and how to handle all aspects of the journey.
At the same time, we keep hearing and reading horror stories about mistreated and overcharged passengers, ruined vacations, missed weddings or funerals. Those tales often end with the affected travelers’ solemn pledge never to fly the airline that wronged them again. But are the airlines the only ones to blame or should travelers share at least part of the responsibility?
Having flown almost 2 million miles and visited more than 80 countries, I’ve seen it all –- airline agents who offer completely different answers to the same questions, and others who simply make up rules to avoid dealing with an issue; flight attendants whose dislike for their job is evident in everything they do on board; rude and demanding passengers who fail to recognize when an airline employee actually does them a favor… MORE
Continue reading about Time for travel school — you are invited
Meal choices in first and business class are hardly a concern for most air travelers, who have much more basic things to worry about these days, such as never-ending extra fees. Still, premium fliers are essential for an airline’s well-being, and they have certain expectations from the product they pay for.
It’s true that many passengers end up in the front cabins — especially on domestic U.S. flights — thanks to free upgrades, but they get them because of their loyalty to the respective carrier. Of course, there are also people who pay to sit up front — as few as they may be — so those cabins deserve serious attention.
Dining in first and business class is not the luxurious experience it once was, but if you are a frequent traveler with a confirmed seat there, you probably rely on those meals to save you the time and hassle of trying to grab a bite before boarding…
It finally happened. It took me more than 400 flights on United Airlines, but last week I met the legendary “Captain Denny” — or Dennis J. Flanagan, to be proper. If he was ever your pilot, you most likely still remember the experience.
I had heard a lot about Mr. Flanagan’s rarely attentive customer-service approach from fellow travelers, and even spoken with him on the phone with the intention of writing about him, but not having met him in person always stopped me. Now I have no more excuses.
Our encounter wasn’t planned. As I boarded a plane in Phoenix, I saw a pilot greeting passengers at the door and handing out small information cards about the Boeing 757 he was about to fly. I had no idea what Mr. Flanagan looked like, but I immediately thought it might be him. A minute later, the purser confirmed my suspicion…
It’s no secret that times are rough for the airline industry, and the glamor once associated with it is long gone. Many children, however, still dream of a life in the sky. Should they be encouraged?
The answer of Cathay Pacific Airways, Hong Kong’s main airline, is a resounding yes. In 2003, it started a program for high school students called “I Can Fly,” which teaches young aviation enthusiasts the basics of the industry at no cost — from piloting and engineering to marketing and customer service.
About 3,000 students have graduated from the three programs in Hong Kong so far, said Elsa Leung, Cathay’s corporate communication manager. Pilots, flight attendants and other airline and airport staff share their knowledge and experience during lectures, field trips and hands-on exercises…
If you’ve traveled overseas in the past few years and watched CNN International in your hotel room or at an airport, you must have seen the commercial promoting travel to Croatia that runs several times a day.
More recently, newly independent Montenegro, another part of former Yugoslavia, has been showing off its tourist attractions on the air. It’s only natural for small countries to do that, but even Germany has promoted its tourism on National Public Radio.
When was the last time you saw or heard an ad campaign aimed at foreign visitors to the United States? For many years, both government and travel industry officials assumed that Brand USA was a sufficient incentive for millions of foreigners to flock to the new world and spend even more millions of dollars here…
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