Trying to figure out how airlines determine fares is utterly futile, but that doesn’t necessarily dampen my curiosity. On a recent visit to the Star Alliance headquarters in Frankfurt, I sought insights into how the global group sets its popular round-the-world fares.
I always enjoy dropping by the alliance’s modest office — not only because it’s an easy walk from the airport terminal, but also because just about everything it does is unique and pioneering in the industry. With 27 member-carriers, one would think it’s a grand operation, so I was surprised that fewer than 80 people work there.
As regular readers of this column have no doubt noticed, I’m a fan of airline alliances. Skeptics often point out the potential negative impact on competition and fares, but government regulators have designed mechanisms to maintain fair practices. Obviously, airlines have formed groups like Star, Oneworld and SkyTeam to boost their business, but, as I’ve written before, what is good for a company doesn’t necessarily have to be bad for customers… MORE
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How many times have you been jerked around at an airport and made to wait in several long lines after a flight delay or cancellation forced a change to the rest of your itinerary? Chances are, that happened abroad. For all their faults, U.S. airlines handle irregular operations better than their foreign peers.
I’ve always wondered why airport agents in the United States — whether at check-in counters, gates or even business lounges — can do almost anything a passenger needs, including rebooking, rerouting and reissuing tickets, while agents in other countries are much more specialized, and thus less helpful.
Rather than make sense of that reality, I’ve found a way to work around it: Whenever possible, I make sure that my tickets are issued by a U.S. carrier. That doesn’t mean that I don’t fly on foreign airlines — in the era of code-sharing, global alliances and other partnerships, that limitation is no longer an issue…
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Iraq may not be among Western travelers’ most desired destinations quite yet, but some of the world’s leading airlines have decided that flying to the war-ravaged country can be profitable, so they are returning there after a 20-year absence.
Although two of Europe’s major carriers — Austrian Airlines and Turkish Airlines — have been serving Iraq since 2008, their re-entry in that market was viewed as only moderately significant at the time, and none of their peers followed suit.
Austrian chose Erbil, the capital of Kurdish northern Iraq, which was never nearly as violent as the rest of the country. Turkish began flying to Baghdad, as well as Erbil, but Turkey is not a European Union member. Neither carrier has a truly global network to connect Iraq with many other countries on different continents…
If you ever wanted to sit in first or business class but couldn’t afford it — and upgrading wasn’t an option — your time may have arrived. While airlines await the return of paying “premium” passengers, some of them are letting lower-class fliers occupy plush lie-flat seats.
On Australia’s Qantas Airways and Germany’s Lufthansa, you can now sit in first class even if you hold a ticket for business — no miles or other upgrade instruments are necessary. Qantas also allows coach customers in the business cabin.
The two carriers still offer standard three-cabin service on most of their international networks. However, earlier this year, Qantas decided to stop selling first-class tickets on some routes where demand had slumped. While it pondered the wisdom of removing those seats, it made them part of business class…
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There is rarely a single specific issue a reporter writes about that provokes huge interest from its first mention, and then continues to do so for months on end. For loyal customers of United Airlines, however, the carrier’s blocking of “award” seats made available by its partners in the global Star Alliance is not just any issue.
That was evident as soon as this column exposed the previously secret practice in September, as hundreds of members of United’s frequent-flier program, Mileage Plus, complained either to me or the airline.
Although I haven’t dedicated a column to the issue since early December, I continue to receive e-mail messages about it. I also try to answer some questions in a thread on FlyerTalk, one of the largest online travel communities, which has had more than 57,000 views and over 1,300 posts…
