Hillary Clinton
Secretary of State Hillary Clinton mentioned my departure from the Washington Times during a press conference today. Here is part of the official transcript:
MR. CROWLEY: On his last day of covering the State Department, Nick Kralev of The Washington Times.
SECRETARY CLINTON: Oh, Nick.
QUESTION: Hello.
SECRETARY CLINTON: We should sing Auld Lang Syne or something. (Laughter.)
QUESTION: Well, thank you very much even without doing it.
Madam Secretary, I’d like to ask you a couple things about the Israeli situation which, as you know, is getting more and more serious by the day. I know there are many unknowns at this point, but do you accept Israel’s argument of self-defense? And do you think that the investigation should be done by Israel or by a third independent party, as other Security Council members have said?
And more broadly, we all know there are so many moving pieces to this. There’s Turkey, there’s Israel and in the Palestinians, there’s Iran, there’s Syria. What are the implications in your mind of this situation to the peace process and in the larger issues in the Middle East? Thanks.
SECRETARY CLINTON: Well, Nick, on your last day, you’ve asked a very complicated set of interrelated questions. And let me put it into context as I respond…
Later, State Department spokesman P.J. Crowley added his own best wishes:
MR. CROWLEY: But before we start, I want to pay tribute to Nick Kralev. It is our last — his last day at the — covering the beat here at the State Department. Nick, best wishes with your upcoming book project.
QUESTION: Thank you, P.J., and thanks for your work and all your help in the last year and a half.
It was time to move on, but I’m sad I’m leaving during Clinton’s tenure. She has been a great secretary to cover and travel with — and she has surprised everyone with her performance in a position she never expected to hold.
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One of the biggest misconceptions about the travel industry is that it offers the worst customer service around. In fact, in the last couple of years, airline and hotel companies have achieved significant improvements, and it would be wise for other businesses to watch and learn.
Regular readers of this column can testify that I’m no apologist for the travel sector — I try to point out both good and bad practices, though the criticism may sometimes outweigh the praise. But I get angry when I read or hear in the media that airlines are synonymous with bad customer service.
As I wrote a year ago, the constant face-to-face interaction of thousands of front-line airline and hotel employees with customers around the world every day magnifies even a mundane incident, especially if splashed on Facebook or Twitter. The high visibility has taught carriers and hospitality companies valuable lessons, and many of them have learned from their mistakes…
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A dispute over the State Department budget has pitted the chairman of the Senate Budget Committee, Sen. Kent Conrad of North Dakota, against a fellow Democrat and head of the Foreign Relations Committee, Sen. John F. Kerry of Massachusetts, and the Obama administration.
Mr. Conrad led an effort to slash President Obama’s $58 billion international affairs request for 2011 by $4 billion, a cut his committee approved last week. Despite protests from Secretary of State Hillary Rodham Clinton and all her living predecessors, the senator stood his ground on Wednesday.
“The fact is that international funding has grown significantly in recent years,” he said. “Budgets are about setting priorities. Our budget provides a responsible and balanced approach”…
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The State Department plans to create seven new senior positions to ensure that a public-diplomacy perspective is always “incorporated” in policy-making around the world, as well as to respond quickly to negative coverage of the United States in foreign media.
In an ambitious strategy that goes beyond any previous efforts to reach out to other countries, the Obama administration “seeks to become woven into the fabric of the daily lives of people” there, its top public-diplomacy official said Wednesday.
“We must do a better job of listening, learn how people in other countries and cultures listen to us, understand their desires and aspirations, and provide them with information and services of value to them,” said Judith A. McHale, undersecretary of state for public diplomacy and public affairs…
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