Hawaii

nkralev on July 1st, 2010

Have you tried to watch fireworks in the bright late-night Alaska sky on July 4th? I had the sun in my eyes a couple of years ago, but if the weather forecast is correct, this coming Sunday will be gloomy and rainy. Too bad for me.

I decided to make my third visit to Anchorage a couple of months ago, and since I was going anyway, I thought I’d teach an “On the Fly” Seminar there on July 6. It will take place at 6:30 p.m. in the second-floor boardroom of the Sheraton hotel. Only ladies have signed up so far. Where are all the male travel enthusiasts? Here is an easy link to the registration page.

One of our students in DC just told me she has already saved $500 on her very first domestic plane ticket since she attended a seminar last week. I’ll do a separate post about that, but the point is, the proud Alaska travelers should act quickly, before the limited seats vanish.

About four years ago, I decided that I’d try to get to Alaska every summer, and to Hawaii every winter — but only if airfares drop to about $400. Not only is it appropriate to go to Alaska during the very hot and humid DC summer, and to Hawaii during the cold winter, but both those places are the furthest one can get to on a domestic plane ticket — and get tons of frequent-flier miles. I did miss Alaska last summer, and Hawaii this past winter.

I try to be creative with my routing when I can, so this time I’m flying from DC to San Francisco, then to Denver and on to Anchorage. I was surprised to find such an option in the legal-routing section of the fare, but I took advantage of it. The trip will yield about 23,000 miles, including my double bonus as a top elite, which of course is only 2,000 miles short of a free domestic round-trip ticket.

So Alaskans, look forward to seeing you in a few days.

Continue reading about White-night July 4th in Alaska

nkralev on May 10th, 2010

It’s no secret in the hotel loyalty business that Hilton HHonors has been probably the least creative and attractive among the major programs in recent years. Fortunately, its management has recognized that weakness and begun to address it, albeit cautiously.

While competitors such as Starwood, which includes the Sheraton, Westin and other brands, and to a lesser extent the InterContinental Hotel Groups Priority Club, came up with various promotions quarter after quarter, Hilton’s strategy seemed heavily reliant on name-recognition and reputation.

Jeff Diskin, senior vice president for global customer marketing at Hilton Worldwide, said in an interview last week that the company considers the quality of its hotels and the distribution of its network to be its main strengths…

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nkralev on March 18th, 2010

If you thought complaints about a policy of your preferred airline would fall on deaf ears, last week proved you wrong. As travel companies struggle to survive the economic crisis, they are increasingly listening to their most loyal customers.

As I reported in this column, United Airlines announced last month that it soon would end advance domestic upgrades, which could be confirmed using electronic certificates top elite travelers get if they fly at least 10,000 miles per quarter.

Though United tried to mask that huge loss for its best customers with the promise of automatic “free upgrades” if space in first or business class is still available a couple of days before a flight, the outcry against the new policy was overwhelming…

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nkralev on March 18th, 2010

Elite members of Hilton HHonors, the hotel chain’s loyalty scheme, have been puzzled for years by its sliding competitiveness. Now the company’s management has stunned them by devaluing the program even more at a time when the industry desperately needs frequent travelers.

Beginning in January, you will need about 25 percent more points on average to book a free night at a Hilton chain hotel, including Conrad, Doubletree and Embassy Suites. That is the combined effect of increased redemption requirements and raised “award” categories of many properties.

I’ve been trying to find a reasonable explanation for that move, both from the company and some of its elite Diamond members, since the changes were announced somewhat quietly late last month. I’m still searching for it…

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nkralev on March 18th, 2010

If you’ve become accustomed to upgrading your domestic flights on United Airlines months in advance, the party will soon be over. The carrier is abandoning its current system of so-called confirmed upgrades in favor of the last-minute upgrades that are more popular in the U.S. industry.

United announced the change last week, although it’s not planning to implement it until spring. The current system apparently was confusing for some passengers, although I prefer to call it sophisticated and not at all difficult to master if you are a semi-frequent flier.

However, that’s not why United is making the change. Rather, in trying to maximize revenue from selling first-class seats for cash, it will keep more of those seats open until just before departure, and if it can’t sell them, it will give them to elite customers for “free,” meaning it won’t charge frequent-flier miles for the upgrades…

Continue reading about United cuts advance domestic upgrades