Internet
I’m usually cautious about accepting invitations to visit Russia, because of the obscene amount of cigarette smoke I’m forced to put up with, but this time I was rather pleased, indeed.
I was invited by RIA Novosty, the news agency, to attend a conference on Afghan drug production, which was opened by President Dmitry Medvedev. I doubt he was the reason for the smoking ban anywhere in the conference center, but whoever decided to implement that policy deserves a big thank-you. Russian staff and participants actually stood outside the building to smoke and no one violated the ban. Very impressive.
If only the Egyptians could do the same…
The conference center belonged to the Swissôtel Krasnye Holmy in the Russian capital. Usually, if I make hotel decisions when I travel, I choose either a Hilton or Starwood property, because of my top elite status with those two chains. That way, not only do I get bonus points for my stays, but I also enjoy elite benefits, such as free room upgrades, free breakfast even if it’s not included in the room rate, executive lounge access and, with Starwood, free Internet.
This time, the choice wasn’t mine, and I was a bit concerned about how I’d be treated at the Swissôtel as a non-elite guest. But my concerns were unfounded. Although I couldn’t use the lounge, my room had everything an upgraded room would have at a Hilton or Starwood hotel, including a bathrobe and slippers, and breakfast was also provided.
I did have to pay for Internet access — about $25 a day — but I have to do that even as a Diamond Hilton member. As I wrote in March, Hilton is one of the major chains resisting the trend of offering top elites free Internet. In Moscow, free access was provided at the conference center, so I only had to pay for one day, before the forum began.
What most impressed me at the Swissôtel was the peace and quiet I enjoyed in my room. That hotel must have some of the least noisy elevators I’ve ever seen. You could barely hear them, even if you stood right in front of their doors.
In addition, the housekeeping staff was probably the quietest I’ve encountered. Typically, I’d be awaken early in the morning by door banging or maids talking loudly to each other as if they were in a park, and the thin walls of many U.S. hotels make it even worse. This time, had I not seen housekeeping staff in the corridor, I wouldn’t have known there were working.
Continue reading about Great hotel and non-smoking conference in Moscow
Another domino in the hotel fees game has began falling. Three of the world’s largest chains — Starwood, Marriott and Hyatt — now offer free Internet access to their elite members. Another two, however — InterContinental and Hilton — are holding out. For how long?
Like most frequent travelers, who are usually also elite members of various loyalty programs, I’ve become accustomed to free hotel perks, such as breakfast, room upgrades and lounge access. At the same time, I’ve oddly got used to paying Internet fees that are sometimes higher for one day than my monthly charge at home, and for speed several times lower.
I complain about them occasionally — especially in Europe, where they can reach $30 — but if I’m working on the road, I keep paying them. After all, using a hotel computer in a business center is not the best way to research and file a story…
Continue reading about Free hotel Internet for elites slowly becomes the norm
It’s puzzling why in the United States, one of the most lucrative travel markets in the world, the concept of airport transit hotels is so foreign. There are signs that may be changing, but current plans seem more like baby steps than bold decision-making.
A recent trip to Asia reminded me of the lack of entrepreneurial thinking exhibited by many U.S. airport operators. Readers of this column may remember my praise for terminals in Hong Kong and Singapore earlier this year.
Beyond design, comfort and cleanliness, having such a time- and hassle-saving convenience as a hotel under the same roof as your departure gate makes a lot of sense at a large international airport. It’s not hard to imagine that it could be a moneymaking venture…
If you are in the military, you have probably visited the special lounges at the airports close to your base on your way to or from deployment. But did you know that you can use dozens of such lounges across the country while on a personal trip with your family?
Those so-called airport centers are operated by the United Services Organization (USO), a private, nonprofit group whose mission is “to support the troops by providing morale, welfare and recreation-type services to our men and women in uniform.”
I’ve written about airline business lounges before, and like most frequent fliers, I can hardly imagine travel without the oasis they provide in crowded terminals. I had no idea, however, that there were military lounges until I heard about them from Army Reserve Capt. Malia Du Mont. She was the one who first told me about the discounted hotels around Europe…
Do you still find having top elite hotel status worthwhile? Are you worried that cost-cutting might take away some of the benefits that make you stay loyal to your preferred chain?
The management of those loyalty programs desperately wants you to believe that, despite the hard times in the travel industry, the perks you’ve become used to aren’t going away. After all, the last thing they want in this difficult economic environment is to lose their best customers.
As if they needed a reminder of the dire business climate, the latest figures for the week that ended Aug. 22 showed that U.S. hotel occupancy fell more than 7 percent to about 60 percent compared to the same period last year. The hardest hit are the luxury brands, where occupancy dropped by about 14 percent during the past year through July, according to Smith Travel Research, a hotel data company…
Continue reading about Will cost-cutting trim elite hotel perks?
