How much slack do the airlines deserve?

The 10th anniversary of the Sept. 11, 2001, terrorist attacks this week reminded me of how much can go wrong in the airline industry to no fault of its own. Despite everything outside the airlines’ control, there are many reasons to criticize their performance. But how much slack should we cut them?

I’ve written several times about the increased scrutiny of the airlines by both the media and the public, compared to other industries, simply because of the nature of their business. A commercial carrier has more front-line employees than almost any other company, and it’s easier to complain about a person we see in front of us than about an invisible — and sometimes anonymous — representative…

9/11 pilot scholarship plans expansion

Captain Dennis Flanagan, the United Airlines pilot I profiled last year, just reminded me about the upcoming anniversary of the September 11 attacks and the scholarship fund in the name of his former colleague, Captain Jason Dahl, who was at the controls of United Flight 93 that crashed in Pennsylvania.

The charity, whose official name is the Captain Jason Dahl Scholarship Fund, was established soon after the pilot’s death by his wife Sandy. Each year, two aviation students — one at Dahl’s Alma Mater, San Jose State University, and one at Metro State University in Denver, where Dahl lived — are awarded $5,000 grants. There have been 16 recipients so far…

Trying, crying times

Ted Olson’s eyes fill with tears when he talks about his late wife, Barbara, but he doesn’t mind the emotion, even in public. More than eight months after she died in the September 11 terrorist attack on the Pentagon, he still can’t get used to waking up alone in bed and not speaking with her on the telephone several times a day.

“This was a love affair that lasted as long as we knew each other,” he says, staring into the distance. “That relationship was the most wonderful thing that ever happened to me, and when I think about her, I can hardly think about anything else.”

Olson has had a lot to think about — he is the US solicitor-general, or the government’s top courtroom lawyer — but trying times such as these are certainly no novelty for him. During the disputed 2000 presidential election, he argued George W. Bush’s case before the Supreme Court. In the early 1980s, he defended President Ronald Reagan in the infamous Iran-Contra scandal…