Airlines abuse check-in deadlines

SJO 013Have you ever been told by an airline agent that you had missed the check-in deadline, even though you arrived at the airport well before the published cutoff time? That happened to dozens of Spirit Airlines passengers this week, but it’s nothing new. Agents have been abusing customers for years and have even made them pay penalties.

A former intern of mine told me once that he was returning home to Washington from Las Vegas with a friend when an agent declared it was too late to check them in. At least the agent was honest and admitted that the fault wasn’t theirs. Technically, there was still time before the deadline, but the flight was overbooked. Because the two passengers didn’t have seat assignments and the plane was already full, there was no space for them — despite the fact that they were holding confirmed and paid tickets for the flight.

The agent was not only honest but incredibly arrogant, making the students pay a $150 change fee each to get on another flight. The young men didn’t know better as to stand up for their rights and ponied up the penalties. So the airline, which had overbooked the flight and made money from more passengers than there were seats for on the aircraft, ended up making even more money from apparently inexperienced travelers…

17 hours of tax-free airline tickets

Did you manage to outsmart the airlines before they outsmarted all of us on Saturday? Travelers had about 17 hours to book tickets without paying most government taxes, because of Congress’ failure to authorize funding for the Federal Aviation Administration (FAA) by midnight on Friday. Most carriers started pocketing that money at the very first opportunity they had.

I did book a ticket and saved about $50, but I must admit I didn’t expect the airlines to raise fares so quickly and deprive customers of any savings. So what exactly happened? Shortly after midnight Eastern time (ET) on Friday, when the FAA lost its prerogative to collect taxes, airline reservation systems began dropping those taxes from ticket prices…