United Airlines Archives | Page 9 of 9

Fare sales often lost in translation

Why is it so difficult for major U.S. airlines to be upfront with their customers? Their practices of advertising fares and marketing services remind one of that mysterious “Twin Peaks” revelation, “The owls are not what they seem.”

Last month, I wrote about fake “direct” flights — two or more separate flights that are sold as one under the same number, but are operated on different aircraft and sometimes require changing terminals. That often sends unsuspecting passengers running across the airport to catch what they discover is a regular connection. Knowing that “direct” flights are not what they seem helps to avoid unpleasant surprises during a trip. To avoid such surprises before travel, you should also know that airfares, as advertised by the so-called legacy carriers, are not what they seem, either…

United yields on award blocking

How easy is it for an airline to make its loyal customers happy? Just ask United Airlines. The members of its Mileage Plus program have been happy campers for 10 days, spending their frequent-flier miles like there is no tomorrow.

Many of those travelers waited for that opportunity for months, if not years. They had joined Mileage Plus and mounted sizable accounts with the assumption that they would be able to redeem their miles for flights on the Star Alliance, the global network of 24 carriers of which United is a founding member. But often in the past few years, when they tried to book “awards” on Singapore Airlines, Germany’s Lufthansa or Asiana of South Korea, among others, finding availability was a Herculean task. Many travelers were angry…

Airlines abuse ‘direct’ flights

At about 9 p.m. last Monday, Delta Air Lines Flight 9 was over eastern Canada on its way back from Cairo. At the same time, Delta Flight 9 took off from New York en route to Los Angeles. That doesn’t make sense to you? Well, it does to the airline industry.

The flight taking off was the “continuation” of the flight that hadn’t yet landed because of a five-hour delay. Delta sells Cairo-Los Angeles as a “direct” flight with a stop in New York, but in reality, that journey consists of two separate flights that have nothing in common except for number 9. The first one goes from Cairo to New York on a Boeing 767 aircraft, and the second from New York to Los Angeles on a Boeing 737. The arrival of the first leg is evidently not a condition for the departure of the second…

Year-end travel deals trimmed

Does elite status with your preferred airline or hotel chain seem elusive this year? The good news is, year-end promotions offering elite fast-track and bonus points are back. The bad news is, they are fewer and less generous than in the past.

That, of course, is hardly surprising, with all the ills that have befallen the travel industry in recent months. What is surprising is the diversity of those deals, depending on the loyalty program to which you belong. No two of them are exactly alike — except that most require registration and end Dec. 15, so holiday travel is not covered. American Airlines is offering its customers who fly a round trip between the United States and Britain a free companion ticket for a future trip to either Britain or the Caribbean…

Airlines curb award tickets

As if “award” plane tickets aren’t hard enough to come by, airlines are putting even more controls on those coveted seats — in some instances understandable, but in others apparently artificial and questionable.

Most major U.S. carriers are reporting record numbers of issued mileage tickets, but they are not a result of more available seats so much as more passengers rushing to beat rises of redemption mileage levels. As I wrote three weeks ago, the value of frequent-flier miles is dropping, and the airlines want them to be used up because they are a balance-sheet liability. With most carriers’ domestic capacity shrinking between 5 percent and 16 percent this fall, the number of mileage seats will naturally be reduced as well…

Cheap airfares endure

Who says that cheap plane tickets are a thing of the past? How would you like to go skiing in Utah this winter for less than $150 round trip from the East coast, including all taxes? Rather visit a warmer place? How about a ticket to Hawaii for less than $300?

Yes, these are real prices, but you might need to do some homework to get them. Airlines now publish low fares less frequently and often pull them off the market within hours. We’ve all heard travel experts warning that air fares have nowhere else to go but up, mainly because of record-high jet-fuel prices, as well as predictions that the era of affordable air travel is over. That may well be what the future holds. The present, however, begs to differ…

Air miles’ value drops

Next time an airline offers you 5,000 miles as a “good-will gesture” for something that went wrong on a flight, you might want to negotiate a bigger number.

Miles devaluation is here, and along with rising air fares, service cutbacks and various fees, it is likely to remain a prominent feature of the travel experience for a while. Some U.S. carriers have already increased the number of miles needed for an “award ticket,” and others, no doubt, will follow suit. Airlines have awarded so many millions of miles in recent years, thanks to numerous credit card and other promotions, that they started to weigh on the carriers’ balance sheets…

Website soothes travelers

About two years ago, an economics professor in Maine thanked me for the free travel advice that I had unknowingly given him through my posts on a Web site called FlyerTalk.com.

While my experience on the fly has taught me a great deal, little did the professor know that most of what I was sharing online I had learned from FlyerTalk. The site, which just celebrated 10 years and 10 million posts, has helped thousands of travelers plan trips that might have seemed overwhelming at first, deal calmly with delays or cancellations and maximize benefits from airline and hotel loyalty programs…

Being airline elite can be simple

Many of you must already hate me — not me personally, but people like me, known as “elite” passengers.

Remember that time you were on standby for hours, then suddenly a guy walked over to the gate, asked the agent if he could get on what you hoped would be your flight, because he didn’t want to wait another hour for his original flight? A minute later, he walked away with a boarding pass in hand, and there was no seat for you on the plane. It wasn’t me, but it could have been. Elite passengers can be added to a waiting list minutes before a flight and go right to the top. The highest-level elites — and their travel companions — are exempt from all sorts of fees…