Travel Archives | Page 8 of 11

Rebook flights at no cost

Are you planning to postpone a trip you’ve booked to Mexico because of the swine flu? By now, you’ve probably heard about airlines waiving fees to change your flight. But do you know how to rebook a flight to make sure you avoid any extra costs?

The waivers issued last week, as the State Department advised Americans to delay travel to Mexico if possible, are not much different from waivers related to bad weather and published regularly throughout the year. They usually allow passengers who have already begun their journey to reschedule their return — and fly back home later, until a storm passes, or earlier, if you happen to be in Mexico right now — without having to pay the normal reissue fee…

Higher standards for travel sector?

How many horror stories about airline customer service have you heard? There are certainly plenty in the press and many more on various travel Web sites. Still, do we apply the same standards and scrutiny to companies outside the travel industry?

The nature of the airline and hotel businesses requires constant face-to-face interaction with customers, and an employee’s every step is evaluated by a flier or a hotel guest much more often than by a supervisor. In fact, thanks to the Internet, thousands of people can learn about an incident involving a front-line employee hours — if not days — before the company’s management does. Earlier this month, a San Francisco man complained that a United Airlines agent took a break…

Is ‘award’-seat data held by copyright?

How public is the publicly available information about the limited seats airlines release for mileage redemption on their flights? Can anyone take that information from an airline without permission and publish it on their own Web site, even with the best of intentions?

A frequent flier from the San Francisco Bay Area tried to do just that last month, but he was forced to shut down his site in less than a week. “Mystified by the inner workings of inventory management” at United Airlines, he created a model that searched and analyzed “award” availability on several routes served by United “on a nightly basis,” he wrote in a March 18 self-promoting post on FlyerTalk.com, one of the largest online travel communities…

Bed & breakfasts are back in fashion

When was the last time you stayed at a bed and breakfast? Are you planning to do it again soon? Or are you one of those travelers who have become so addicted to collecting points for “free” stays through hotel loyalty programs that you’d rather put up with monotonous chain hotels than visit smaller but more original properties?

If you are, then we are very much alike. The last B&B I stayed at was up in the Shetland Islands, in the very north of Scotland, 14 years ago. During the past decade, I’ve convinced myself that monotonous is not necessarily bad — in fact, although one could hardly distinguish hotels from the same chain in different cities or even countries, one always knows what to expect…

Airline elite status now easier to earn

Are you resigned to being kicked off the airline elite-status wagon because your travel has dropped significantly this year? Don’t give up quite yet. The trips you make in the next couple of months could earn you double miles that count toward your status, so you could maintain it with half the normally required travel.

It has been rather amusing, though hardly surprising given the persistent slump in demand for seats, in the last two weeks to watch the so-called U.S. legacy carriers match and sometimes outbid each other in their efforts to entice more customers to buy tickets. You might have heard about the various fare discounts currently on offer, including prices to Europe of just more than $400, including taxes and fees, which haven’t been seen in years…

What to do with empty premium seats?

Have you flown in business or first class lately? How many empty seats did you count? With so-called premium traffic falling faster that airlines can cut capacity, what should they do with the growing number of unsold seats?

Should they drastically lower the high prices they charge for them? Should they open up more seats for mileage redemption? Or should they offer free upgrades to their most loyal customers? First and business-class fares have come down somewhat, but a wide dramatic decrease is yet to be seen. Many carriers have spent hundreds of millions of dollars in recent years to install expensive lie-flat seats and entertainment systems, so they rightly want a return on those investments…

Gay travel endures amid recession

The travel industry seems to be engaged in a curious courtship. Its targets are gay travelers. During a recession, they apparently are the one group that doesn’t change leisure habits too much, so airlines, hotels and tour operators are trying to win their business.

Courting gay customers is nothing new, of course. A few years ago, the creators of the popular Showtime series “Queer as Folk,” Ron Cowen and Daniel Lipman, told me that, during their research for an episode, they had discovered that gay Americans had hundreds of billions of dollars of disposable income. So the fight for shares of that income has been going on for a while — many airlines and booking engines have created dedicated pages on their Web sites for gay travel…

Candid Clinton off script overseas

BEIJING — So much for the “diplo-speak” U.S. officials usually offer on trips abroad. Newly minted Secretary of State Hillary Rodham Clinton showed last week that she will not be constrained by diplomatic protocol or follow an official script and, so far, she seems to have the stature and celebrity to pull it off.

As she returns home Sunday from her first overseas trip since taking office, Mrs. Clinton leaves behind thousands of Asians thrilled to have met one of the world’s most famous and powerful women. At the same time, awaiting her in Washington are puzzled analysts, angry human rights activists and career diplomats not quite sure what to make of some of her comments.

Clinton weathers job’s long flights

Flying more than 22,000 miles in a week filled with dozens of official meetings, public events and media interviews didn’t seem to have taken a toll on Secretary of State Hillary Rodham Clinton during her much-publicized trip to Asia. How does she do it?

I’ve been asked the same question about three of Mrs. Clinton’s predecessors I’ve traveled with — Condoleezza Rice, Colin L. Powell and Madeleine K. Albright. My answer is always the same, but it’s not the queen-size pullout sofa in their plane’s private cabin, though having a real bed in the air certainly helps.

In air with Clinton on first trip abroad

Have you ever wondered what it’s like traveling with the secretary of state around the world? Although I’ve been doing it for more than eight years, I’ve resisted frequent suggestions by friends and colleagues to write about it.

Now I’ve found an excuse. There is a new secretary — Hillary Rodham Clinton no less — and she has just completed her first overseas trip since taking office. So it’s time to step back from what has become a routine for us in the press corps and try to look at it through a fresh pair of eyes. The State Department usually gives us 13 seats on the secretary’s plane, but this time we got three more, to accommodate the bigger interest in Mrs. Clinton’s maiden voyage to Asia.