London Archives | Page 2 of 2

United risks customer loyalty over award blocking

United Airlines seems to be playing a dangerous game. It has implemented an “award” redemption policy that saves the carrier a lot of money but has been denounced by loyal customers as deceitful. In frustration, some of those passengers are turning their backs on United, depriving it of valuable revenue.

The customers want the airline to stop blocking “award” seats on flights operated by United’s partners in the global Star Alliance, which those carriers have made available for mileage tickets. United, however, is balking. Apparently, it saves more money by not having to pay its partners for those seats than it loses by driving some passengers away. It’s likely to continue to balk until the balance shifts. But how long will it take?…

Delayed at the airport? Enjoy!

Flight delays are all too common these days, but if you have to wait around for hours, why not do it in style?

It may be difficult for many Americans to believe, given the state of U.S. airports, but there are airports in the world where one can enjoy spending time. I was reminded of that recently while waiting for a delayed connecting flight in Hong Kong. Not only is the airport one of my two favorites, it was named best on the planet in a global survey released last month. It’s efficient, clean, easy to navigate and displays architectural finesse. My final destination on that trip was Singapore, my other favorite airport, which came in second in the survey of 8.2 million travelers conducted by Skytrax…

Stories about Sharon Stone

Just after 3 pm on an unseasonably hot spring day, an elegant, black sports car pulls up in front of a posh, downtown hotel in San Francisco, and out steps Sharon Stone. Sporting a stylish red scarf, she takes off her sunglasses and walks towards a virile-looking man in a dark suit and cowboy boots. This is Phil Bronstein, her husband of two years and executive editor of the San Francisco Examiner.

Stone and Bronstein then sit down for their first interview together since their wedding on Valentine’s Day, 1998. At the time, gossip columnists were quick to give their marriage no more than a year. They were wrong, but the couple acknowledge the difficulties of a marriage involving two of the most fickle of all professions.

“You work really, really hard at it, because that’s what’s required for a successful relationship,” Stone says, once the waiters in the hotel’s restaurant finally retire, having assured her of the pleasure of her presence…

Seeing John Malkovich

John Malkovich fails all attempts to describe him, even though he is not necessarily an enigma. The moment you utter a word supposed to illustrate a certain part of his character, you realise that another one, with quite a different meaning, would suit him much better. The most common adjective people use to express their opinions of him — both complimentary and dismissive — is “weird”, but, with a little imagination, most of what he says and does makes sense.

In fact, imagination and creativity are key to understanding an actor who has starred in nearly 40 films over only 18 years, including “Empire of the Sun”, “The Glass Menagerie”, “Of Mice and Men” and “Being John Malkovich”, and just directed his first, “The Dancer Upstairs”, yet still claims to have “no knowledge of what a real movie is”…

Out of the studio, on to the stump

Every time he’s done something for money, David Foster has failed. It’s an indication, he hopes, that he might succeed in his new undertaking.

For, after more than 30 years in the music business, Foster, a 14-time Grammy award-winning songwriter and record producer who has worked with such pop icons as Barbra Streisand, Michael Jackson, Madonna and Celine Dion, plans to run for premier of his native Canadian province of British Columbia.

“I want to do it for the purest of reasons,” he says, “not for money — I’d do the job for a dollar. I have an extraordinary love for my home province. And what better way to help your country?” It almost hurts him, he says, “to see people so unhappy with their government, the high taxes”, while neighbouring Alberta is “flourishing, with no provincial tax”.

A very Cybill affair

Cybill Shepherd knows life like few other people do. From early stardom in Hollywood to neglect and rejection, to marriage, divorce and single parenthood, her story is one of intense emotions and great controversies. The mere mention of her name leaves no person neutral and no reaction mellow. She has been called “goddess” and “clown”, “loving” and “arrogant”, “vibrant” and “insane”. For years she viewed such extreme attitudes as part of the “bargain” she had “made with the devil”: “If I can only become rich and famous for doing what I love to do, I’ll accept the trade-off”.

Not any longer. “There is a myth that is completely untrue about me being difficult to work with,” she says passionately. “I don’t make unilateral decisions and I don’t have breakdowns; I’m wonderful, tremendously disciplined, loving and generous. I was blessed with beauty and talent, but I work really hard, like every job is the last I’ll ever have”…

Costner’s last stand

Kevin Costner has never given up on his search for the people who he reckons are the most “difficult to find”: the ones “who think outside the box”. He looked for them — futilely yet persistently — when he first called himself an actor and hoped that someone would hire an ambitious college graduate without a single acting credit on his CV.

He broke just about every Hollywood rule when he produced, directed and starred in “Dances with Wolves”, the more than three hour-long western epic he had been repeatedly warned against, and it won him an Academy Award for best director, the respect of the film-making community and tens of millions of dollars.

He then defied all modern trends in his business, choosing non-commercial — and often unattractive by many standards — roles, some of which provoked harsh criticism and doubts about his talent. He has invested more than $20m in businesses that haven’t made him a dime, and has been trying for years to build a luxurious resort in the Black Hills of South Dakota, against the will of the Sioux Indians…

Down so long, it looks like up

Peter Bogdanovich is finally “up” again, but the warm reception his new film, “The Cat’s Meow”, has been getting is “strangely terrifying” to him. His first major movie, “The Last Picture Show”, which he made in 1971 when aged 32, was called the best work by a young American director since Orson Welles’ “Citizen Kane”. After two more hits, however, his career nosedived.

“I’ve been down so long, it looks like up to me,” he says of the renewed interest in his work, although it couldn’t compare to the success he had 30 years ago. “It’s been a long time since I had a picture that the public liked, the critics tolerated, the studio backed and I thought it was the way I wanted it. That confluence of things doesn’t happen very often”…

Is that quality amid the package?

Joshua Bell never meant to help redefine the image of the classical musician, but he might have done just that. For this acclaimed young violinist, who has performed with the world’s leading orchestras, is also renowned for his film-star looks, addiction to online stock trading and his passion for computer games.

“I like to have something happening every minute,” he says. “I don’t allow for much downtime, doing nothing. But if you like stress, you can fit in a lot of things. I’m even thinking of taking up yoga.”

He doesn’t trade nearly as much as when the stock market was going up, having lost money like everybody else. “I got addicted to seeing stocks move, rather than trying to invest for 40 years from now.” His love of computer games has resulted in two desktops and two laptops in his lower Manhattan apartment, where he gathers friends for gaming sessions.

You can’t hurry love

She lives in Notting Hill, he in Washington’s slightly bohemian equivalent, Adams Morgan. Their 14-month marriage has been a whirlwind of weekend rendezvous and transatlantic phone calls. The world sees them on television, sometimes even sharing a split screen, more frequently than they see each other in person.

But the prospect of their first child — due in early April — has already started to change the way they live. They have spent more time together over the past few months and, though the decision where the baby will be born is yet to be taken, they both realise that compromises will be inevitable.

For CNN’s chief international correspondent, Christiane Amanpour, and State Department spokesman James Rubin, the forthcoming member of their family has become a way to show the world that “some of us can have everything” — successful careers and a normal personal life.