How do you decide which hotel to choose in the city you are visiting if you want to redeem your points for a free night? I had to make that decision this month, and unlike in many similar situations, it wasn’t even a close call.
I usually start with the chains where I have top elite status — Hilton HHonors and Starwood. Hilton’s Diamond benefits are inferior to Starwood’s Platinum perks — Hilton doesn’t give you suite upgrades and free Internet. The only advantage with Hilton is that award stays count toward elite status, which is rather significant in my book.
However, in January, Hilton devalued its points by raising both the categories of many hotels and the number of points needed for a free night in some categories. Even though the affected properties weren’t as many as the unaffected ones, the average traveler wouldn’t know that, because those that remained unchanged are in places few people visit. I have the full list, but have yet to come across a hotel that stayed the same while making reservations.
Even before the devaluation, I thought all Hilton properties in Anchorage, AK, were a bit overrated, but I had stayed at three of them on points nevertheless. When I looked at the new categories last month, I was horrified — not only was the Hilton now Category 6 (previously the highest until a seventh tier was created this year), but the Hampton Inn, the lowest-end brand in the chain, was Category 5, requiring 35,000 points for one night.
By contrast, the only Starwood property in Anchorage, the Sheraton, is Category 3, which means only 7,000 points per night. Unfortunately, it doesn’t offer the popular cash-and-points option.
So let’s compare the two full-service hotels — the Hilton and the Sheraton. At the first — Category 6 out of seven — I need 40,000 points out of a maximum of 50,000 for the highest category. At the second — Category 3 out of seven — I need 7,000 points out of maximum 35,000. Naturally, I chose the Sheraton.
There was another factor in my decision. I needed a conference room for my “On the Fly” Seminar, so I called and left messages for the sales managers at the Sheraton and four of the Hilton properties — the Embassy Suites, the Hilton Garden Inn, the Homewood Suites and the Hampton Inn. Of the last four, only the Embassy Suites — one of the newest and nicest hotels in town — bothered to call me back, but their price was too high. The Sheraton offered me a much better rate.
So I was happy with the Sheraton. Although it’s not a very attractive building from outside, it underwent a major renovation recently and is quite decent inside. I got a suite, lounge access, free Internet and free breakfast. My only cash expense was on the conference room.
What would you have done?
Continue reading about Hilton or Starwood? Not even a close call
I’m usually cautious about accepting invitations to visit Russia, because of the obscene amount of cigarette smoke I’m forced to put up with, but this time I was rather pleased, indeed.
I was invited by RIA Novosty, the news agency, to attend a conference on Afghan drug production, which was opened by President Dmitry Medvedev. I doubt he was the reason for the smoking ban anywhere in the conference center, but whoever decided to implement that policy deserves a big thank-you. Russian staff and participants actually stood outside the building to smoke and no one violated the ban. Very impressive.
If only the Egyptians could do the same…
The conference center belonged to the Swissôtel Krasnye Holmy in the Russian capital. Usually, if I make hotel decisions when I travel, I choose either a Hilton or Starwood property, because of my top elite status with those two chains. That way, not only do I get bonus points for my stays, but I also enjoy elite benefits, such as free room upgrades, free breakfast even if it’s not included in the room rate, executive lounge access and, with Starwood, free Internet.
This time, the choice wasn’t mine, and I was a bit concerned about how I’d be treated at the Swissôtel as a non-elite guest. But my concerns were unfounded. Although I couldn’t use the lounge, my room had everything an upgraded room would have at a Hilton or Starwood hotel, including a bathrobe and slippers, and breakfast was also provided.
I did have to pay for Internet access — about $25 a day — but I have to do that even as a Diamond Hilton member. As I wrote in March, Hilton is one of the major chains resisting the trend of offering top elites free Internet. In Moscow, free access was provided at the conference center, so I only had to pay for one day, before the forum began.
What most impressed me at the Swissôtel was the peace and quiet I enjoyed in my room. That hotel must have some of the least noisy elevators I’ve ever seen. You could barely hear them, even if you stood right in front of their doors.
In addition, the housekeeping staff was probably the quietest I’ve encountered. Typically, I’d be awaken early in the morning by door banging or maids talking loudly to each other as if they were in a park, and the thin walls of many U.S. hotels make it even worse. This time, had I not seen housekeeping staff in the corridor, I wouldn’t have known there were working.
Continue reading about Great hotel and non-smoking conference in Moscow
It’s no secret in the hotel loyalty business that Hilton HHonors has been probably the least creative and attractive among the major programs in recent years. Fortunately, its management has recognized that weakness and begun to address it, albeit cautiously.
While competitors such as Starwood, which includes the Sheraton, Westin and other brands, and to a lesser extent the InterContinental Hotel Groups Priority Club, came up with various promotions quarter after quarter, Hilton’s strategy seemed heavily reliant on name-recognition and reputation.
Jeff Diskin, senior vice president for global customer marketing at Hilton Worldwide, said in an interview last week that the company considers the quality of its hotels and the distribution of its network to be its main strengths…
Another domino in the hotel fees game has began falling. Three of the world’s largest chains — Starwood, Marriott and Hyatt — now offer free Internet access to their elite members. Another two, however — InterContinental and Hilton — are holding out. For how long?
Like most frequent travelers, who are usually also elite members of various loyalty programs, I’ve become accustomed to free hotel perks, such as breakfast, room upgrades and lounge access. At the same time, I’ve oddly got used to paying Internet fees that are sometimes higher for one day than my monthly charge at home, and for speed several times lower.
I complain about them occasionally — especially in Europe, where they can reach $30 — but if I’m working on the road, I keep paying them. After all, using a hotel computer in a business center is not the best way to research and file a story…
Continue reading about Free hotel Internet for elites slowly becomes the norm
Are airlines and hotel companies trying to benefit from charity donations to Haiti? When you donate miles or points, how do they decide into how many dollars your contribution converts? Should they be more generous than they are?
Every major U.S. carrier and hotel chain is offering the members of its loyalty program to redeem points in support of earthquake relief operations in Haiti, which was almost totally devastated earlier this month. For many Americans who may be short on cash but have thousands of points in various accounts, that is a rather attractive option.
Most airlines transfer the miles you redeem directly to the Red Cross or other organizations, which use them to book “award” tickets for their employees or disaster victims. Of course, those charities need either dedicated personnel or a travel agent to spend significant time working with the airlines to find the ever-so-elusive “award” availability…
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