nkralev, Author at Nicholas Kralev

Tired of ‘remote’ gates in Frankfurt

How many busloads of passengers does it take to fill a Boeing 747? Ask the Frankfurt Airport. With all the innovations and conveniences brought to modern airports, it’s inexplicable to me why airports in some of the most developed countries on the planet remind one of the Third World. Many travelers often complain about London’s Heathrow, but I find Frankfurt no less frustrating.

I realize there are not enough gates with jet bridges, and some airlines prefer “remote” gates because their use is cheaper, but I can’t remember flying through Frankfurt and not being taken to or from a plane by bus at least once. As of this week, I’ve had 111 takeoffs and landings at that airport…

Clinton mentions my last day at State

Secretary of State Hillary Clinton mentioned my departure from the Washington Times during a press conference today. Here is part of the official transcript:

MR. CROWLEY: On his last day of covering the State Department, Nick Kralev of The Washington Times.

SECRETARY CLINTON: Oh, Nick.

QUESTION: Hello.

SECRETARY CLINTON: We should sing Auld Lang Syne or something. (Laughter.)

QUESTION: Well, thank you very much even without doing it.

Round-the-world fare mysteries revealed

Trying to figure out how airlines determine fares is utterly futile, but that doesn’t necessarily dampen my curiosity. On a recent visit to the Star Alliance headquarters in Frankfurt, I sought insights into how the global group sets its popular round-the-world fares.

I always enjoy dropping by the alliance’s modest office — not only because it’s an easy walk from the airport terminal, but also because just about everything it does is unique and pioneering in the industry. With 27 member-carriers, one would think it’s a grand operation, so I was surprised that fewer than 80 people work there…

Travel companies teach customer-service lessons

One of the biggest misconceptions about the travel industry is that it offers the worst customer service around. In fact, in the last couple of years, airline and hotel companies have achieved significant improvements, and it would be wise for other businesses to watch and learn.

Regular readers of this column can testify that I’m no apologist for the travel sector — I try to point out both good and bad practices, though the criticism may sometimes outweigh the praise. But I get angry when I read or hear in the media that airlines are synonymous with bad customer service…

Hilton embraces ‘games-players’

It’s no secret in the hotel loyalty business that Hilton HHonors has been probably the least creative and attractive among the major programs in recent years. Fortunately, its management has recognized that weakness and begun to address it, albeit cautiously.

While competitors such as Starwood, which includes the Sheraton, Westin and other brands, and to a lesser extent the InterContinental Hotel Groups Priority Club, came up with various promotions quarter after quarter, Hilton’s strategy seemed heavily reliant on name-recognition and reputation…

Interview with Hilton VP Jeff Diskin

Nicholas Kralev talks to Jeff Diskin, senior vice president for global customer marketing at Hilton Worldwide, about the company’s loyalty program, Hilton HHonors.

Obama keeps distance from tribunal

A pushback from the military and a skeptical secretary of defense have dashed the hopes of some Obama administration officials for closer cooperation with a global war-crimes tribunal that some fear could prosecute American service members, current and former U.S. officials say.

Although the United States has rejoined the meetings of the International Criminal Court (ICC) member states after an eight-year absence, it has taken little new action to work more closely with the court. In fact, many international legal analysts argue that there was a more significant change in U.S. policy toward the ICC from the first to the second term of President George W. Bush than there has been since President Obama took office last year…

United’s award blocking an issue in Continental merger

Just as many loyal United Airlines customers hoped that its expected merger with Continental Airlines would put an end to United’s massive blocking of “award” seats made available for mileage redemption by its partners in the global Star Alliance, the carrier made a government filing that raised new questions about its filtering policy.

With all the complex issues United and Continental have to resolve before completing their merger, which would create the world’s largest airline, the “award” blocking is hardly a top agenda item. In fact, I’d be surprised if it has come up at all in their negotiations so far…

Cuts to State Dept. budget ignite interparty row

A dispute over the State Department budget has pitted the chairman of the Senate Budget Committee, Sen. Kent Conrad of North Dakota, against a fellow Democrat and head of the Foreign Relations Committee, Sen. John F. Kerry of Massachusetts, and the Obama administration.

Mr. Conrad led an effort to slash President Obama’s $58 billion international affairs request for 2011 by $4 billion, a cut his committee approved last week. Despite protests from Secretary of State Hillary Rodham Clinton and all her living predecessors, the senator stood his ground on Wednesday.

Flight schedule changes overwhelm agents, travelers

Have you been surprised to discover that your flight itinerary has little to do with your originally booked routing or departure and arrival times? Did you accept the changes, even though you didn’t like them? Next time, you could probably do better.

Schedule changes — those made by airline planning departments in advance, not those resulting from irregular operations — have always existed in the industry, but they used to be relatively rare and caused few major disruptions. In recent years, however, they have become so common that I’m actually surprised when a week passes without changes in any of my future trips…