United Airlines Archives | Page 3 of 9

What’s the real point of airline rankings?

There are so many travel-industry rankings at year’s end, it’s hard to keep track. It’s even harder to figure out which — if any — of them are credible and meaningful. Looking at some of the results, one has to wonder when some of the respondents last flew on the airlines and through the airports they assessed.

Rankings are usually administered by various magazines — one exception are the new Frequent Traveler Awards. In the last several years, I’ve made it a habit to look at the Global Traveler Magazine‘s so-called Tested Awards, most of which make sense. However, as I was reading this year’s results during a flight last week, I couldn’t help but gasp in astonishment at some of the results…

The peculiarities of airline agent training

It’s one of the unavoidable realities of airline customer service that three agents will often give you three different answers to the same question. But I recently discovered a more rare phenomenon: Dozens of agents consistently doing something the wrong way. Was it lack of knowledge or deliberately ignoring the rules?

Before I continue, let me say that there are numerous superb airline agents to whom I’m grateful for unknowingly teaching me the ropes of the complex air travel system for years by satisfying my insatiable curiosity. I’ve also praised U.S. agents for handling rebooking during irregular operations better than their colleagues at foreign airlines…

Does badmouthing airlines help anyone?

Airlines are consistently among the most criticized companies by both the public and the media. While much of the criticism is deserved, does some of it amount to nothing more than badmouthing that helps no one? Isn’t it time for fliers to learn the air travel system’s ins and outs, and not blame the airlines for all their ills on the road?

In this column, I’ve denounced certain airline practices, such as the fictitious “direct” flights that are simply two flights with the same number but nothing else in common. There is no question the industry has made the system very complex, mostly for financial reasons, and it’s profiting from customers’ lack of knowledge. However, the system is what it is, and there isn’t much we can do to change it to our liking…

Flying with Obama and earning miles

One of the questions I’ve been asked most frequently in the last decade is whether I’ve earned any frequent-flier miles from my nearly 200 flights with four U.S. secretaries of state. Sadly, the answer is no — and what makes it even sadder is that my press colleagues accompanying the president do get miles and even elite status.

I’ve known many journalists over the years who were top elites purely as a result of White House travel. Some of them didn’t really use their elite benefits because of their very limited commercial flying. There were also a few who didn’t even know they had the coveted status.

So why the differentiation? The above photo will help explain things. I snapped it while waiting for Secretary of State Hillary Clinton in Beijing a year ago — we flew to Afghanistan that day.

Clinton’s plane is the one of the right — as I wrote last year, it’s the Air Force version of the Boeing 757, also known as C-32. Air Force One — the Boeing 747 on the left — was waiting for President Obama and later took him to Seoul.

The State Department traveling press corps — about a dozen on average — flies on the secretary’s aircraft. Air Force One, however, has enough seats only for a pool of 12, and usually more than 100 reporters go on a foreign presidential trip. There is a rotation for the pool seats on every flight, but most of the time reporters fly on a so-called press plane chartered by the White House, usually from United Airlines.

What you don’t see on the above photo is that, across from the two Air Force planes, to the left of the traffic lane, there was a parked United aircraft, which was of course the press charter.

Everyone on that plane earned United miles, and many of those traveling with the president regularly have 1K status — United’s highest published elite level, requiring 100,000 flown miles per calendar year. Moreover, fliers get first-class mileage credit, which means 150 percent elite-qualifying miles.

Before every trip, different airlines bid for the charter contract, and the White House travel office and the White House Correspondents Association choose the offer they deem best. Although most of the time they select United, for Obama’s trip to Asia last week the winner was Delta Airlines.

The trip took travelers around the world — they flew over the Atlantic en route to India, then went to Indonesia, South Korea and Japan, before returning to Washington via the Pacific. According to the Great Circle Mapper, that’s about 22,000 miles. Delta spokesman Anthony Black declined to say whether the fliers will earn mileage, citing “customer privacy.”

I admit I’ve been a little jealous about all the “missed” miles over the years — almost half a million — but I never wanted to cover the White House because of the domestic politics involved in that beat.

I found another way to earn miles from official trips. After flying almost 100,000 miles with Colin Powell in 2003, I’d had it with non-mileage-earning flights. I still needed to re-qualify for 1K. The following year, I decided that I’d go on the secretary’s plane but would drop off at the last stop and come home commercially. Now I’ve been 1K for a decade.

Some of you might think I was crazy to give up a seat on the secretary’s plane and a hassle-free journey, not having to worry about passport control, customs and sometimes even security screening.

But I thought about it in a different way. I was paying half the price the State Department would charge me — yet, I was getting much better seats as a result of business-class upgrades, mileage credit and better food — yes, even on United.

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Related stories:

My trips with Clinton back in the news

In air with Clinton on first trip abroad

Clinton weathers job’s long flights

Press ready for Obama, Clinton travel

U.S. carriers tighten routing rules

Do you sometimes prefer making a connection or two instead of taking a nonstop flight, either to save money or rack up more frequent-flier miles? You might have to change your ways. Domestic U.S. transfers are now allowed much less frequently than before, and making connections on flights between an airline’s hubs is almost impossible.

No big deal, you might say. Wouldn’t any reasonable person choose a nonstop any time? Not necessarily. Different travelers have different priorities — some would rather save time, others money. But the best thing about the previous practice was that passengers had options. Now, that’s no longer the case…

Corporate travel’s lack of innovation

Why have corporate travel managers become so prone to inertia and averse to innovation in recent years? Why are numerous companies spending millions of dollars more on travel than necessary? Is it time for the travel manager’s job description to change? I’ve been trying to find answers to these questions since I dedicated myself to travel education and training this summer, through my Kralev International advisory services.

But it was a post by Scott Gillespie, who writes a blog on procurement and corporate travel management, that prompted me to air my thoughts in public. Although my arguments aren’t quite what he had in mind, I was happy to see that others share my concerns about corporate complacency…

Keeping United international first class

Should the new United Airlines have international first class, like the old United, or not, like the old Continental Airlines? Most frequent fliers expect a decision in favor of one of the two models, but why not go with a mixed model? Why not keep first class on routes where it makes business sense, and fly two-cabin planes where it doesn’t?

Since the two carriers’ merger was announced in May, there have been many opinions in online travel forums advocating just coach and business class, but it’s hard to see the world’s largest airline without long-haul first class at all. Continental may call its premium cabin BusinessFirst, but it’s business class…

New Lufthansa business class in a year

Lufthansa appears to have listened to the recent criticism of its decision to install its old angled business-class seats on the newly arrived Airbus 380 aircraft — finally, truly flat seats are planned when its first Boeing 747-800 enters service in late 2011.

Many Lufthansa customers were puzzled and disappointed when the German carrier didn’t bother to introduce fully flat beds on the A380. It was the perfect opportunity — the current seats have been inferior to those of many competitors for years and don’t quite fit the image of a leading airline, which Lufthansa certainly is. In addition, it rolled out brand-new first-class seats on the A380…

Predicting flight delays and cancellations

Are you one of those travelers who wait until they get to the airport to find out that their flight has been delayed or canceled? It’s time to become a proactive flier and learn how to predict disruptions, so you can get rebooked before anyone else on your flight, with a minimum impact on your travel plans.

Although there is no guarantee that your prediction success rate will be 100 percent, because airlines often swap aircraft, the method I’ve adopted works most of the time. It’s actually rather simple: I track the planes assigned to my flights by matching arrival and departure gates. Continental Airlines makes it even easier by providing the most advanced data in the industry, but more on that later…

DOT should ban fictitious flights

Did you know that hundreds of fictitious flights inhabit airline schedules every day? They don’t exist in real life — just on paper. They are meant to make more money for the airlines by tricking customers and perverting a practice that was actually started to help travelers. In fact, they spell nothing but trouble for passengers.

Those fictitious flights are labeled “direct” by the airlines, which years ago decided to rewrite the dictionary and use that term for flights that weren’t nonstop but made at least one stop on the way to their destination. First, those flights were operated by the same aircraft, but later a “plane change” was introduced. The Department of Transportation has allowed the airlines to abuse the practice any way they like…