nkralev on June 17th, 2010

How many busloads of passengers does it take to fill a Boeing 747? Ask the Frankfurt Airport.

With all the innovations and conveniences brought to modern airports, it’s inexplicable to me why airports in some of the most developed countries on the planet remind one of the Third World. Many travelers often complain about London’s Heathrow, but I find Frankfurt no less frustrating.

I realize there are not enough gates with jet bridges, and some airlines prefer “remote” gates because their use is cheaper, but I can’t remember flying through Frankfurt and not being taken to or from a plane by bus at least once. As of this week, I’ve had 111 takeoffs and landings at that airport.

As much as I hate the buses, by now I’m used to the prospect of having to put up with them, especially for flights to certain destinations. Most of the time, such flights are flown on narrow-body aircraft, such as Boeing 737 and Airbus 320, which can be filled with just two busloads.

This week, however, I experienced boarding a United Airlines Boeing 747 by bus. I was sure the flight wouldn’t leave on time, and I was right. I can hardly wait for the expansion of Terminal 1 to be completed.

What’s even harder for me to understand is why there aren’t enough gates with jetways at the much newer Munich Airport. I was also disappointed by the transfer experience there this week. With 52 takeoffs and landings, this was the first time I had to change terminals. I arrived at Terminal 1 — courtesy of another bus — and it took me about 45 minutes to reach Terminal 2. The signage was very poor, and the shuttle bus between the terminals runs only once every 20 minutes.

U.S. airports may have their problems, but when was the last time you were taken to the plane by bus?

Continue reading about Tired of ‘remote’ gates in Frankfurt

nkralev on June 10th, 2010

It doesn’t happen very often that I fly a new route on United Airlines, especially out of Washington — it seems I’ve flown a huge number of them. But my 467th United flight this week was on the relatively new nonstop service to Moscow.

That flight is flown on a Boeing 767, which means that it’s reconfigured with the new truly flat business-class seats. Even better, upgrading to business on that flight is usually fairly easy, and I was on a pretty high M fare, so I never had any doubt my upgrade would clear.

By the time that happened a week before the flight, I had two choices in terms of window seating: a forward-facing seat in the row before the last or a rear-facing seat in the first row of the business cabin. About six months ago, I would have chosen the first option, but after flying backward from San Francisco to Sydney in December, the direction doesn’t bother me anymore. Each couple of seats feels very much like a private compartment, and you don’t really see anything outside that compartment while seated, so you forget there are other passengers facing in a different direction. I chose the first row because it’s away from the galley and the coach cabin, which makes it quieter and less trafficked.

It was a standard United flight in terms of the service — pretty good, but nothing spectacular. My glass of water never remained empty for too long. A couple of flight attendants asked if I worked for United, because I looked familiar — that tells you how often I’m on those planes.

My routine on long-haul flights begins with changing into my plane pajamas, which are given to first-class passengers on some non-U.S. carriers — this time, I’d taken a set from Lufthansa, but I usually rotate them with sets from SWISS or Singapore Airlines. I used to change after takeoff, but by the time the seat-belt sign is off, the service has already begun, and I’d rather not be in the flight attendants’ way.

During takeoff, I read newspapers — usually the Financial Times, where I used to write, and the International Herald Tribune on flights originating outside the United States. Then I turned on my entertainment system and start a film — “Valentine’s Day” was the first one I watched. It didn’t do well at the box office when it was released in February, despite the all-star cast and the director Gary Marshall, who also did “Pretty Woman.” I thought it was good enough for a plane ride.

After dinner — not-so-tasty chicken breast and cheesecake — and Chardonnay, it was bedtime. The flight left as 5 p.m., so it was too early to sleep. I tried really hard but not very successfully. At least I had a long and nice rest in a flat bed. Later, I watched another film — the very good documentary, “Celine: Through the Eyes of the World.”

Breakfast was disappointing, as it usually is in United business — just a croissant and fruit — and way behind competition, but United has never excelled at its soft product. Only first class gets eggs for breakfast.

This was my seventh time in Moscow, but the first at Domodedovo Airport — I found it much nicer than Sheremetevo. It was my 202th airport overall, according to my profile on FlightMemory.

Continue reading about Flying new United route — rare occurrence

nkralev on March 17th, 2010

We all think we know that for a flight to depart and arrive on time, dozens of people have to do their jobs perfectly. It seems, however, that the only time we truly appreciate that is when something goes wrong and we feel the consequences long after landing.

In an attempt to encourage more people to travel — particularly overseas — I’ve been trying to dissuade them from believing the common perception that travel is a hassle. With online check-in and the ease of achieving elite airline status, thanks to unprecedented promotions this year, you can avoid long lines at the airport and almost breeze onto the plane.

That’s how I feel most of the time. United Airlines pioneered priority boarding through a separate red-carpet line for its premium passengers a few years ago, and all its agents strictly observe the policy…

Continue reading about Lufthansa agent’s ‘mistake’ stacks up

nkralev on March 17th, 2010

Why is it that most major disputes between the United States and the European Union have to do with travel? First it was the war between Boeing and Airbus, then the furor over personal passenger data, and now it’s a new fee Washington is about to impose on visa-free travelers to the United States.

It was stunning to read a public statement by the EU’s top diplomat in Washington earlier this month that was anything but diplomatic and compared America to Alice’s Wonderland.

It seems the Europeans have had it. They can’t quite understand why Washington is so intent on making traveling to America more difficult for them year after year, coming up with one policy or requirement after another…

Continue reading about U.S., EU face off over travel, again

nkralev on March 15th, 2010

How would you feel if you were detained for more than a week upon arrival in a foreign country for reasons that had nothing to do with you — and you missed your meeting or never even made it to your destination?

Thousands of passengers to Asia, where governments have implemented the most draconian measures to prevent the spread of swine flu, have been facing that prospect every day for two weeks. Unfortunately, in most cases, they were not given all the information they needed in advance so they could plan accordingly.

Beginning April 28, dozens of planes arriving daily in Japan from North America have been held after landing until a team of health inspectors — wearing yellow protective gear, masks, goggles and gloves — takes everyone’s temperature with scanners and reviews filled-out questionnaires…

Continue reading about Flu controls surprise travelers