United Airlines has quietly increased the fees it charges for voluntary changes on tickets for travel within North America, and between North and Central America by $50 to $200. The change took effect on April 18, according to an internal company advisory sent to employees.
The decision makes United the airline with the highest change fees in the affected markets. Other major legacy U.S. carriers, such as American, Delta and US Airways, still charge $150, and smaller airlines like Frontier and Virgin America charge $100. Alaska Airlines’ change fees are $75 online and $100 by phone. Those fees, which Southwest Airlines proudly spares its customers, are in addition to any fare differences. Changing the most expensive — or full-fare — tickets doesn’t incur penalties on any airline…
One of the questions I’ve been asked most frequently in the last decade is whether I’ve earned any frequent-flier miles from my nearly 200 flights with four U.S. secretaries of state. Sadly, the answer is no — and what makes it even sadder is that my press colleagues accompanying the president do get miles and even elite status.
I’ve known many journalists over the years who were top elites purely as a result of White House travel. Some of them didn’t really use their elite benefits because of their very limited commercial flying. There were also a few who didn’t even know they had the coveted status.
So why the differentiation? The above photo will help explain things. I snapped it while waiting for Secretary of State Hillary Clinton in Beijing a year ago — we flew to Afghanistan that day.
Clinton’s plane is the one of the right — as I wrote last year, it’s the Air Force version of the Boeing 757, also known as C-32. Air Force One — the Boeing 747 on the left — was waiting for President Obama and later took him to Seoul.
The State Department traveling press corps — about a dozen on average — flies on the secretary’s aircraft. Air Force One, however, has enough seats only for a pool of 12, and usually more than 100 reporters go on a foreign presidential trip. There is a rotation for the pool seats on every flight, but most of the time reporters fly on a so-called press plane chartered by the White House, usually from United Airlines.
What you don’t see on the above photo is that, across from the two Air Force planes, to the left of the traffic lane, there was a parked United aircraft, which was of course the press charter.
Everyone on that plane earned United miles, and many of those traveling with the president regularly have 1K status — United’s highest published elite level, requiring 100,000 flown miles per calendar year. Moreover, fliers get first-class mileage credit, which means 150 percent elite-qualifying miles.
Before every trip, different airlines bid for the charter contract, and the White House travel office and the White House Correspondents Association choose the offer they deem best. Although most of the time they select United, for Obama’s trip to Asia last week the winner was Delta Airlines.
The trip took travelers around the world — they flew over the Atlantic en route to India, then went to Indonesia, South Korea and Japan, before returning to Washington via the Pacific. According to the Great Circle Mapper, that’s about 22,000 miles. Delta spokesman Anthony Black declined to say whether the fliers will earn mileage, citing “customer privacy.”
I admit I’ve been a little jealous about all the “missed” miles over the years — almost half a million — but I never wanted to cover the White House because of the domestic politics involved in that beat.
I found another way to earn miles from official trips. After flying almost 100,000 miles with Colin Powell in 2003, I’d had it with non-mileage-earning flights. I still needed to re-qualify for 1K. The following year, I decided that I’d go on the secretary’s plane but would drop off at the last stop and come home commercially. Now I’ve been 1K for a decade.
Some of you might think I was crazy to give up a seat on the secretary’s plane and a hassle-free journey, not having to worry about passport control, customs and sometimes even security screening.
But I thought about it in a different way. I was paying half the price the State Department would charge me — yet, I was getting much better seats as a result of business-class upgrades, mileage credit and better food — yes, even on United.
Related stories:
My trips with Clinton back in the news
In air with Clinton on first trip abroad
Clinton weathers job’s long flights
Press ready for Obama, Clinton travel
LATEST: Swiss Air overplays ‘mistake fare’ excuse
Airlines sometimes make mistakes when filing fares — it’s human and understandable. But when major carriers keep erring and then punish paying customers by unilaterally canceling tickets days or even weeks after their issuance, that raises questions about competence and responsibility. In late September, Swiss International Airlines filed a First Class…
BROWSE COLUMNS BY DATE
2012 | 2011 | 2010 | 2009 | 2008
AUG 31: ‘Gardening’ your airline reservation
JUL 03: How airlines could make more money
JUN 19: Is the airline market really not working?
MAY 22: How to recognize and fight airline tricks
MAY 15: Why airline alliances are good for fliers
APR 30: American tries to entice top United fliers
APR 17: Rare airport luxury, almost wasted
MAR 27: Diplomats decry new United pet policy
MAR 07: Did United choose the best rez system?
FEB 15: Round the world in a week, without pain
JAN 17: Rethinking government air travel costs
JAN 09: DOT keeps false ‘each-way’ airfare ads
2011
DEC 20: Fighting airlines’ attempts to overcharge
DEC 14: FareCompare guts airfare search tools
DEC 07: Airlines still think customers are stupid
NOV 22: Questioning conventional airfare wisdom
NOV 11: India tries to blackmail Star Alliance
NOV 02: Carriers lose appetite for Tokyo Haneda
OCT 26: Airlines neglect non-flying experience
OCT 18: U.S. fares now filed four times a day
OCT 05: The benefits of non-airline credit cards
SEP 19: Consider options before giving up airline seat
SEP 14: How much slack do the airlines deserve?
SEP 06: Is the travel-agency model sustainable?
AUG 23: Is media coverage of air travel helpful?
AUG 08: Air India had no chance with Star Alliance
AUG 02: United steps up fake ‘direct’ flights
JUL 26: 17 hours of tax-free airline tickets
JUL 13: ExpertFlyer boosts airfare transparency
JUL 05: British Air, Iberia’s dysfunctional merger
JUN 21: My book ‘Decoding Air Travel’ is out
JUN 08: DOT cracks down on airfare advertising
MAY 25: Should airline booking codes be secret?
MAY 18: British Air loses bags on $12,000 ticket
MAY 04: American’s antiquated ticketing process
APR 27: Airlines, want better GDS model? Unite!
APR 19: Singapore Air’s inept agents, dark side
APR 14: What are your hotel pet peeves?
APR 07: American wins first battle in data war
MAR 30: Proper airfare advertising comes to U.S.
MAR 23: Hilton tries hard to lose my business
MAR 16: Kralev International launches website
FEB 24: Delta SkyMiles needs new leadership
FEB 14: US Airways denies StarNet blocking
FEB 10: GDS travel-booking model faces change
FEB 01: Wyndham today, Sheraton tomorrow
JAN 12: The risks of third-party airline bookings
JAN 04: When airfares jump on you for no reason
Nicholas Kralev and photographer Astrid Riecken traveled to Bulgaria in October 2009 as part of a trip to Eastern Europe, which also included Germany and Poland, to produce a special section in the Washington Times on the 20th anniversary of the Berlin Wall’s fall.
Nicholas Kralev is an author and expert on diplomacy, global affairs and air travel. A former Financial Times and Washington Times correspondent, he has traveled around the world with four U.S. secretaries of state — Hillary Clinton, Condoleezza Rice, Colin Powell and Madeleine Albright. He has flown over 2 million miles and visited 83 countries.Subscribe to updates
Speaking engagements
MAY 14, 2013 — LOUISVILLE, KY
MAY 31, 2013 — BUENOS AIRES
OCT 03, 2013 — ATHENS, GREECE
OCT 07, 2013 — ANKARA, TURKEY
OCT 09, 2013 — ISTANBUL, TURKEY
OCT 15, 2013 — MADRID, SPAIN
OCT 17, 2013 — LISBON, PORTUGAL
OCT 21, 2013 — BERLIN, GERMANYClick here for details
Google Ads








